Office Manager - operations and IT support
Based in the Kingston Upon Thames area Salary: GBP30,000 - GBP34,5000 per annum (pro rata) Full time (36 hours per week) or Part time (25 hours per week) role Hybrid role (4 days per week/ 1 remote) following qualifying period. Free parking!
We are currently recruiting for an Operations & IT Support Manager for a not-for-profit organisation based in the New Malden area. The Operations & IT Support Manager provides support to the organisation's services. The role manages administrative staff who provide support to all service departments.
The role will work cooperatively with staff working in other back-office functions: CRM (Customer Relationship Management system- Salesforce), HR & Finance, volunteer management, as well as all service departments and teams.
Key Responsibilities
Effectively manages a team of administrative staff and volunteers, according to agreed personnel policies and procedures.Drives improvement in back-office services and support, harnessing digital resources and capabilityDevelops operational support functions so they remain flexible, innovative and responsive and offer excellent customer services to internal and external customers.Manages all contractual operational agreements and relationships with outsourced functions including accounting, IT and HR services.Manages the administration team ensuring it operates to a high standard and uses resources, notably digital processes, and systems, efficiently and effectively.Acts as IT Administrator and back-up CRM support (training provided and with support of external consultants). Includes responsibility for global administration of Microsoft 365 cloud-based platform, computer hardware, and user support. Working with other members of the core management team, develops effective internal communication processesDevelops the staff and volunteer team through joint and individual training and development programmes.Work with the HR Coordinator to develop and maintain induction and core training programmes for staff and volunteers.Manages and develops internal quality control systems.Working with the CRM lead, supports Service Managers in ensuring their service performance activity is collected, recorded and monitored.Oversees purchasing and procurement on behalf of the organisation (e.g. office supplies, cleaning contracts) ensuring value is achieved.Manages the frontline customer service functions ensuring that there is a strong and positive interface between the organisation and the community. Works collaboratively with Service Managers to ensure effective external communication processes are in place.Responsible for GDPR compliance, acting as Data Protection Officer.Responsible for Health & Safety (with support of external consultants), acts as Fire Officer. Person Specification
Previous Office Manager or Operations experienceLine management / people management skillsHR and H&S knowledge would be desirable.IT Savvy, competent with MS OfficePrevious Saleforce experience desirableExcellent organisation skillsExcellent customer services skillsStrong attention to detailCan do, positive and flexible approach - leads by exampleA background in the charity or not for profit sector could be useful but not essential PLEASE NOTE AN ENHANCED DBS CHECK WILL BE REQUIRED FOR THIS ROLE.