Home / Jobs / Computing & IT
Description : 09 Feb, 2023
A great opportunity for a 2nd year Computer Science (or related) student focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you are looking for a chance to learn on the job about cutting edge cloud and security applications, we want to hear from you!
ABOUT YOU:
You will have a good grasp of IT fundamentals, such as Hardware and peripherals, Microsoft 365, Microsoft Server and Networking (LAN, WAN, firewalls and routers).
You are a self-starter with a real passion for learning everything about IT. You enjoy solving problems in a busy environment, demonstrate a strong work ethic and understand the importance of excellent client service.
THE ROLE:
The placement starts in Summer 2023 and will give you the opportunity to work as part of the Cloud Support Team to provide the best IT support. This is a broad role requiring a technical, analytical mind and requires you to communicate technical information to clients at a non-technical level. Internal training and mentorship are the key to success and you will be guided by experienced IT professionals.
WHAT YOU WILL BE LEARNING/DOING:
- Become an SME in the Microsoft 365 and Office Suite
- Acting as the first point of contact for clients contacting the Support Team
- Follow ITIL-aligned processes involving Incident Management and Service Fulfilment
- Assisting with Windows and MAC hardware installations and configurations
- Work alongside engineers to deliver top tier tech support, ensuring all steps and information is logged in our ITSM solution
- Performing admin tasks such as user account creation
- Aid the service by creating and maintaining documentation such as technical fixes and quick reference guides
ESSENTIAL SKILLS/EXPERIENCE:
- A predicted 2.1 degree or above in a technical degree such as Computer Science/IT
- Basic understanding of the following: hardware and peripherals including PCs, laptops and printers, AV kits, Microsoft 365, Microsoft Server, Networking including LAN, WAN, firewalls and routers, Applications/software
- Great interpersonal skills and excellent telephone manner.
- Methodical approach to problem solving
- Ability to engage professionally and deliver an exceptional client experience
- An ability to work under pressure, respond to tight deadlines and prioritise workload
BENEFITS:
- L&D opportunities
- Regular career progression reviews
- 21 days holiday, public holidays and birthday off
- Private healthcare
- Cycle to work scheme
- Eyecare vouchers
- Friendly, inclusive, sustainable work environment
- Regular social events
ABOUT US:
Founded in 2004, we are eloquent IT geeks who really know our stuff. The company has grown consistently, creating new openings in our energetic team of talented people. We develop opportunities for all our driven individuals who are obsessed with up-skilling and passionate about technology, so they can thrive in a fast-paced environment.
Related Articles
Job Title: IT Support Engineer Salary: Up to £29,000 Hours of work: 37.5 per week Monday to Friday Contract Type: Permanent We are seeking a skilled I
A rare opportunity has arisen at an established IT Support and Telecoms Company, based in our Hastings town centre Office, for an experienced IT Suppo
Job Title: 2nd line support Engineer (electrical) Location: Mansfield, Nottinghamshire Salary: GBP42,000 per annum Job Type: Permanent, full time (37.
Talented and passionate IT 2nd line Support Engineer required! IT 2nd Line Support Engineer – Immediate Start Heckmondwike WF16 0LS £23,000 - £33,000
Do you enjoy solving problems and being part of an awesome team? Have you got a good knowledge of Windows 10/11, Office, and other common desktop appl
We are an award-winning IT Support and Managed IT Services company, that prides itself on providing world-class service. We specialise in providing Cl
1st Line Cloud Support Engineer focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you want to learn ab
Geeks on Wheels London Ltd · Position: Permanent 1st Line Support Engineer · Location: North London · Salary: £22k-£25k per annum · Benefits: pension,
A well established and expanding company who design and manufacture electronic instruments for the scientific industry have an immediate requirement f
Senior Support Engineer - Submarine Systems Defence Faslane -Scotland Salary between GBP39,408 -GBP44,044 D.O.E Introduction We are working with our c
Crochet baby chicken, cute, gorgeous and funny, a perfect gift for that special person in your life.
Professionally made Roman Blind with beige / brown/ cream leaf design. Lined. Blackout. Suitable bedrooms/ kitchen/ dining room/ hall.178 cm wide (5ft
2 Piece Snooker Cue for sale, in very good used condition. Cash on collection from Redcar or can post.
Vintage Stockman Tailors dressmaking mannequin Size 10 Approx measurements in inches 29 bust, 25.5 waist, 33 hip neck to base 24 from a smoke free hou