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1st Line Support Engineer
Description : 10 Mar, 2023
Do you enjoy solving problems and being part of an awesome team? Have you got a good knowledge of Windows 10/11, Office, and other common desktop applications?
If your answer is 'yes' to all of these, then we'd love to hear from you.
About Us
Our mission is to give exceptional customer service, providing a personal approach in an already busy world. We want to be the local company that people turn to for their IT support.
The Role
Once more we are expanding our support team so there is an exciting opportunity for an IT Technical Support Engineer to join us. This role is based on site in our Newbury office, where you will be working as part of a highly skilled and friendly team, providing desktop and IT technical support across our client base.
This role is a great opportunity for somebody who has a good grounding in IT support and looking for an opportunity to solve problems single-handedly and use initiative. With the support of your colleagues, you will be responsible for prioritising your tasks and building rapport with our customers.
In your role you will:
- Act as a first line contact for IT-related incidents logged through our ticketing system
- Escalate more complex issues to 3rd line using the correct process
- To be proactive in the avoidance of repetitive incidents through publishing \"how to's\" and \"tips\" to users on a regular basis
- Be able to grow your technical knowledge with a view to obtaining specialisms and accreditation in different areas
About You
Someone who enjoys delivering exceptional customer service, and you get a real kick out of solving problems. You're happy working in a small team, often operating independently, and welcome the opportunity to demonstrate initiative.
The skills and experience we're particularly keen to see include:
- Excellent problem solving & customer facing skills
- Microsoft Windows (7 to 11) and Microsoft Office (2013 to 365)
- Knowledge of common desktop software packages / applications
- Fault finding for hardware, desktops, printers, laptops, AV
It would be helpful if you have knowledge of any of the following:
- 365 Automation, Powershell, Scripting
- Network technologies and security
- User management in an Active Directory environment.
- Exchange mailbox management.
- VPN clients and connections.
- Bitlocker device encryption and policies
Remuneration
This role attracts an initial salary of £23-25K depending on the candidate and their experience.
We also cover legitimate, agreed expenses on a monthly basis. If you like the sound of what we have to offer, and want to be part of our team, apply today - we look forward to hearing from you!
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