Home / Jobs / Computing & IT
1st Line Support Technician
Description : 16 Feb, 2023
Full-time position
Hybrid working
£20,000 - £24,000 salary plus benefits
We are looking for a 1st Line Support Technician, someone who will provide excellent customer service and integrate with our growing team of 21 brilliant people.
You'll be responding promptly to inbound support calls, logging incidents and accurately recording key information relating to the client, the nature of the incident and the urgency to meet SLA's.
You'll work through the 1st line support ticket queue, ensuring any escalations to other teams are carried out where necessary. The workshop is a key part of the 1st line team where you'll prepare new devices for clients or carry out repairs and upgrades.
We are a managed service provider delivering IT support and services to a wide range of businesses and industries of varying sizes.
We have ISO certification for Information Security Management (27001) and Quality Management (9001).
Based just outside Chichester, we offer flexible hybrid working in a peaceful part of the countryside with provided parking on-site. We are currently trialling a 4-day work week with reduced hours (36 hours).
As an applicant, you will have a keen interest in IT or are already working in a similar role. You will have excellent customer service skills and the ability to communicate confidently and effectively with clients and our internal team.
You should definitely:
- Have GCSE or equivalent with grades of A-C in English and Maths
- Have previous experience in a customer-facing environment
- Have a high level of computer literacy with excellent keyboard/typing skills
- Be able to accurately and quickly record relevant information, often from non-technical people
- Understand Windows client Operating Systems and Office applications
- Legally be able to work in the UK
Bonus points if:
- You have previous experience in an IT role
- You have a Microsoft qualification
- You have a CompTIA qualification
- You have an NVQ / BTEC Qualification for Information Technology or Customer Service
- You have a full driving license
Company Perks
- Access to company perk scheme (Vouchers and discounts)
- Quarterly staff events
- Hybrid working
- 29 Days holiday (Bank holidays and free day for your birthday)
- On-site parking
Related Articles
2nd Line Support Technician
Looking for a challenging and dynamic role as a 2nd Line Support Technician in Redhill? Look no further! Our client, a growing and reputable business,
1st Line IT Technician
IT Support Technician - GBP 30,000 + Hybrid Working! Role: 1st Line IT Support Technician Location: Ipswich Area Salary: GBP 25,000 - GBP30,000 + Hybr
1st Line Support Engineer
Do you enjoy solving problems and being part of an awesome team? Have you got a good knowledge of Windows 10/11, Office, and other common desktop appl
1st Line ICT Support Technician
Role Overview This employer seeks an enthusiastic 1st Line Support Technician to join their growing team. This is a role for a self-motivated engineer
IT Support - 1st Line
Established and well respected Managed Service Provider in Edinburgh, with expanding client base, looking to recruit a new member to their professiona
1st Line IT Support Engineer London
Geeks on Wheels London Ltd · Position: Permanent 1st Line Support Engineer · Location: North London · Salary: £22k-£25k per annum · Benefits: pension,
IT Support Technician
Job Title: IT Support Technician Reporting to: IT Manager Location: Standish, Wigan, WN6 Salary: £22k to £27K - DOE Hours: The role has two alternatin
3rd Line Support
3rd Line Support Technician - Hampshire - Windows, Azure, Office 365 Hybrid Role - 2 days in the Office a Week Up to GBP40,000 We are working with a l
1st Line Cloud IT Support Engineer (Hybrid Working)
1st Line Cloud Support Engineer focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you want to learn ab
You may also like
HP EliteDisplay E243 Monitors
HP EliteDisplay E243, 23.8inch puter monitors, sealed brand new in original packaging box. This item has never been used.
8MM ~ 100 Beads of Different Coloured Glass In each pack ~ 8 packs
8MM Coloured Glass Beads ~New Ideal for Jewellery/ Crafting 8 different colours ~ 100 Beads in each pack Purple Turquoise Orange White Green Red Pink
2016 Ford Ranger WILDTRAK 4X4 DCB TDCI MPV Diesel Automatic
ABS, Air conditioning, Anti-theft protection, Bluetooth, Brake assist system, Central door locking, Connection to ext.entertainment devices, Cruise co
27.5" cube rim with tire with shimano hub battery ebike tire
27.5 2.10 tire with shimano original hub dynamo DH-3N31-QR with tube and cube rim View sellers other items Have many bikes raleigh carrera b-twin fold