We are an award-winning IT Support and Managed IT Services company, that prides itself on providing world-class service. We specialise in providing Cloud Services, Managed IT Services, Security and Software Development.
This is a fantastic opportunity for a 2nd Line Support Engineer to join an exciting and vibrant Microsoft Solutions Partner. You will be a talented IT Technical Engineer and will join a professional team of IT specialists, providing Microsoft cloud, server and desktop installation and support.
Please note that this role is based in Coleshill which is a small town outside of Birmingham with a train station and is on a bus route. However, it is preferable that you have your own vehicle.
What can you expect in return?
- Competitive salary
- Financial support for continued attainment of professional IT accreditations
- Air-conditioned office
- 20 days holiday (plus bank holidays, plus birthday)
- Paid overtime
- Pension
- Office 365 subscription for personal use
- Flexible working, clients / office visits where required
- Free parking
Are you the right person for the job? If you have/are most the following, then the answer is yes!
- Enthusiastic, professional, customer-orientated individual from a complex IT multi-site background
- Proven IT experience
- Skilled in Microsoft cloud, hardware, workstation, Microsoft Windows client and server operating systems, application and network configuration
- Microsoft Hyper-V deployment, creation and administration of virtual machines
- Active Directory and Group Policy (AD) Migration, synchronisation, replication and deployment
- Remote Desktop Services/Terminal Server (trouble shooting and deployment)
- Microsoft 365 configuration, setup and migration of services to the Microsoft 365 platform
- Microsoft 365 PC / Azure Virtual Desktop / Windows Virtual Desktop deployment and administration
- Remote Desktop Services/Terminal Server (trouble shooting, issues and setup)
- Microsoft 365 support and administration. Migration of services to the Microsoft 365 platform (eg email migration)
- Microsoft EM&S / Intune and Microsoft Azure virtual machines and associated infrastructure deployment and administration
- LAN & WANs, TCP/IP, DHCP, Wi-Fi, DNS, VPN, switching, routing
- Familiar with backup regime configuration, Antivirus deployment
- Application support (liaise between the client and vendor)
What will your role as an IT Engineer Engineer look like?
- Keep clients fully informed of progress at every stage for project or ticket based work with quality service
- Technical ownership of ticket delivery
- Create technical documentation to enhance and improve knowledge-base
- Participate in the out-of-hours support and on-site support in a rota
- Own and manage assigned escalation tickets from the service desk
- Conduct work on site where appropriate to do, travelling to clients premises