Customer Service Advisor German Speaking - Essex
Description : 11 Mar, 2023
Reed Recruitment in Colchester are looking for a German speaking Customer Service Agents to work for a client based in Colchester on a permanent basis.
The Customer Champion's key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high–quality customer service experience every time.
As a Customer Champion you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.
What will you be doing?• Managing customer queries via telephone, email and live chat on a day–to–day basis• Updating customer's orders and accounts via online and in–house databases• Checking and amending live orders were appropriate• Liaising with couriers via telephone and web regarding customer's deliveries• Delivering a first–rate customer service experience in all cases• Keeping emails up to date with a response time of 1 hour• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching• Carrying out any other ad hoc duties requested by your line manager to support the customer service function
What our client is looking for?– Enthusiastic and bubbly personality– Fluent in Dutch both written and verbal communication– Ability to communicate professionally via telephone and email– Strong team player and flexibly regarding working hours– Affinity to sports nutrition and/or fitness is an advantage
What you will receive in return?o Free on–site parkingo 60% company discounto Company pensiono PerkBox subscriptiono Free Fruit Mondayo Cycle to Work schemeso Summer working hourso Medical CashPlan
If you are a Customer Service centric, fluent German speaker/writer and have the skills required for this position, please click APPLY to express your interest.
Related Articles
Customer Service Advisor - German speaking
A fabulous opportunity has arisen for a German speaker to join a great company as a Customer Service Advisor The role Achieve all KPI's and business t
Customer Service Advisor - Italian Speaking
Are you fluent in Italian with customer service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading onli
German and English Speaking Customer Service Advisor
Customer Service, Fluent German, Sunbury on Thames, Free parking, Products, Technology - 12 month contract Your new companyA great opportunity for a G
Italian & Spanish Speaker - Customer Service Advisor (Hybrid)
Italian & Spanish Speaker - Customer Service Advisor (Luxury Clothing Brand) Location: Canary Wharf, London Salary: GBP23,920 - GBP24,960 Hours: 40 ho
French & Spanish Speaker - Customer Service Advisor (Hybrid)
French & Spanish Speaker - Customer Service Advisor (Luxury Clothing Brand) Location: Canary Wharf, London Salary: GBP23,920 - GBP24,960 Hours: 40 hou
Customer Service Advisor
Our client is seeking a Customer Service Advisor to join their team. The successful candidate will be responsible for handling inquiries, resolving cu
Customer Services Advisor
Our client is seeking a Customer Service Advisor to join their team. The successful candidate will be responsible for handling inquiries, resolving cu
Customer Service Advisors
Our client is seeking a Customer Service Advisor to join their team. The successful candidate will be responsible for handling inquiries, resolving cu
Customer Services Advisors
Our client is seeking a Customer Service Advisor to join their team. The successful candidate will be responsible for handling inquiries, resolving cu
You may also like
Ladies trousers M&S
It's brand new, never been used. New with tag. Size 12 . Black and cream colour.
Women’s watch
Genuine VW ladies watch in rose gold. No scratches excellent condition hardly worn. Comes with box
Louis Vuitton Messenger District Bag
Mused a few times however I have a trio bag which I prefer. I also have the dust filter bag. If you would like more images please send me a message an
Rotring pens
8 Rotring pen set in case. 4 extra working pens. Also pass attachment and stencilling attachment. Ideal for drawing and arts and crafts. All pens have