French & Spanish Speaker - Customer Service Advisor (Hybrid)
Description : 14 Mar, 2023
French & Spanish Speaker - Customer Service Advisor (Luxury Clothing Brand)
Location: Canary Wharf, London
Salary: GBP23,920 - GBP24,960
Hours: 40 hours per week (Shift Work)
Training 100% full time in the office, fully remote after training is completed
Permanent, Full time
My client is a successful brand that is expanding their team. This is working for a luxury clothing brand. This is a London role with full training being based in the London office and after training is completed, the role is fully remote. The role will have shifts that include evenings and weekends from time to time.
Responsibilities:
To answer the phone promptly and professionally when required
To respond to emails and live chat promptly and professionally when required
To work closely with the Team Leader to ensure client expectations are met
To present our clients in a professional manner at all times, whether in person, by phone or in writing
To be well organised, professional and reliable
Ability to help all team members with questions they may have
Essentials:
Speak fluent French & Spanish
Have a passion for helping others and an ability to persuade and communicate with people on different levels
A logical approach to resolving issues
Significant experience of working with Consumers, either face to face or remotely / phone
Proficient in computer technology and systems
Excellent grammar and spelling
Able to positively influence others
Great team player with strong interpersonal and communication skills
Excellent attention to detail
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