We are looking to hire for a London-based German-speaking Account Manager position, responsible for nurturing and growing our existing portfolio of Shippers through relationship building, engagement activities and great Shipper experience. The successful candidate will play a pivotal role in building this new function and should be highly analytical, customer obsessed, have experience in a commercial role and be ready to roll up their sleeves to grow this business.
Key job responsibilities
Nurture and grow an existing portfolio of small/medium sized shippers and achieve volume goals with best-in-class service.Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing.Build strong relationships with key stakeholders across the portfolio as well as internally.Lead new commercial initiatives to solve customer pain points and improve shipper experience.Be the voice of the customer (Shipper) to guide product development and iterations.Lead by example and coach other team members to ensure success as a team.
About the team
Amazon Freight (AF) is a B2B start-up within Amazon Transportation Services in Europe.
It allows both small and large external businesses (\"shippers\") to use Amazon's transportation technology and network to transport products in bulk across Europe. This is an innovative technology-driven solution for the logistics needs of small and large businesses and is scaling rapidly as an offering.
This role sits within the Account Management team, part of Amazon Freight Commercial team. Focusing on managing existing shippers in the EU market, the Account Manager is expected to grow volume share from existing shippers, foster relationship building, dive deep on shippers' challenges and find possible solutions and achieve volume goals with best-in-class service.
We offer flexible working hours. The team is diverse and intercultural with passionate members with a team player attitude.
BASIC QUALIFICATIONS Bachelor's degreeExcellent proficiency of English (other European languages are a plus)Fluency in GermanPrior work experience in a Commercial role (Sales, Account Management, Product Management, Business Development)Solid knowledge in MS Office programs (Excel, PowerPoint )Business acumen, analytical skills, and integrity
PREFERRED QUALIFICATIONS Master's degreePrior experience working in a logistics/supply-chain roleStrong people skills and ability to influence othersStrong quantitative and qualitative problem-solving skillsEntrepreneurial, self-sufficient and able to operate in a fluid, ambiguous environmentAbility to communicate across all levels of management
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).