As the person who will be the first point of contact for our members, you will play a fundamental role in a team that strives for high quality and member satisfaction.
Copart members can bid on and buy vehicles in auctions across the UK and Ireland. From the registration of new Copart members to renewal of existing members and everything in between, the Member Services Team are responsible for all the needs of Copart members.
Main duties & responsibilities
Manage incoming calls from our members.Administration, such as processing member applications, checking documents and ensuring systems are kept up to date.Handle sensitive information in line with the data protection legislation.Complete the new membership registration and renewal process.Call potential members to encourage and help them complete their member registration.Communicate with members via email and telephone.Help our members with account queries, such as live auction queries, payments and complaints.Deal with difficult conversations, on occasion.Provide an unparalleled customer experience for our members.
Essential attributes
Excellent customer service skills and able to professionally handle complaints.A passion for helping others and solving problems.Highly confident individual, able to manage incoming and outgoing calls.Able to multitask and work toward achieving key performance indicators, as set by management.
Desirable attributes
Microsoft office: excel, word, outlook and teams.Previous experience in an administration/sales role.Previous experience taking payment over the telephone.Understanding of the need to protect sensitive information.Able to speak another language (Polish, Spanish, Greek or Turkish). This is not essential but would be advantageous.
What's on offer?
A competitive salary of £23,575.00 per annum, a contributory workplace pension, 23 days annual leave (plus bank holidays), plus a day for charitable activities and plus another day free to be used on something special to you. In addition, every teammate has access to MediCash, a health care cash back scheme where money can be claimed back for a number of health care products and services including dental, optical, chiropody and specialist consultations, tests and scans. Copart Rewards, our complimentary benefits platform, includes a dedicated discounts hub helping you get the most out of your money when shopping.
Copart is committed to the good health and well being of our teammates. When life takes an unexpected turn, our employee assistance programme offers a complete support network including expert information and compassionate advice, 24/7, covering a wide range of issues from stress and anxiety to financial and legal advice.
Please read before applying
This role will initially be based in Acrey Fields, Bedford (MK43 9EJ) but is planned to transfer to Franklin Court, Bedford (MK44 3JZ) in March 2023. You should therefore be able to commute to the new office.