Areas of focus and responsibilities General Produce accurate, high quality typed work (to the Standardisation requirements) from audio and script work, using any of the software packages and document management systems available on the system, providing a same day service or more urgently as required. Provide effective mailbox management and maintenance of all electronic mail, including flagging up of any mail or issues that need attention and on occasion responding to email correspondence. Extensive and often complex diary management; coordinating meetings to best utilise time, managing diary conflicts and preparing any necessary documentation in advance. Proofread documents to ensure an accurate and high standard is maintained; demonstrating strong attention to detail at all times. General secretarial duties such as answering calls and assisting them in resolving any queries, processing expenses , daily e-filing, drafting correspondence, producing mail merges, spread sheets and PowerPoint presentations. Taking ownership of the file opening process, including the drafting of detailed client care letters and proactively dealing with enquiries raised by the finance and risk and compliance teams. Proactively ensuring that bills are produced promptly and dealing with queries raised by the finance department. Preparing breakdowns of bills and assisting fee earners where necessary with the timely recovery of outstanding bills. (Where required by the fee earner) time recording. Team work Property Specific Drafting initial correspondence to other side and post-exchange and post-completion letters. Obtaining Land Registry titles and title documents. Carrying out searches. Preparing sales pack. Preparing initial draft contract. Preparing draft transfers. Drafting SDLT1 returns and submitting returns post-completion. Populating main sections of pre-contract report e.g. property details, parties, title and searches. Preparing report enclosures. Key date management for exchange, completion and any post-completion events such as retention periods. Dealing with completion preparations (e.g. notifying accounts in advance, carrying out priority searches, preparing account transfer/receipt forms, preparing TA13 enquiries/replies), completion itself if required and post-completion matters (e.g. letters to other side, notifying agents if selling and arranging payment of fees). Preparing completion statements and cash statements. Preparing and submitting Land Registry applications. Proactively dealing with Land Registry requisitions and diarising response dates.This list of duties and responsibilities is not exhaustive. Qualifications required and experience in sector Experience of working in a busy property department. Excellent academic background. Fast and accurate typing speed (65 words per minute). Advanced Microsoft Office skills and strong evidence of business writing and numeracy skills. Skills and attributes Passionate and enthusiastic about providing exceptional client service. The ability to stay calm under pressure. The integrity to handle highly confidential information appropriately. Have the ability to use own initiative to adapt, and think laterally. The ability to pick up unfamiliar work quickly and be proactive. Self-motivated and goal focused, you will enjoy change and variety, and thrive under pressure. Technically advanced in Word, PowerPoint and Excel. Experience of Filesite, Bighand, Interaction, Elite and Chrome River would be advantageous. Hours of work Core working hours: 9.30am to 5.30pm but flexibility is essential