Internal Sales B2B - hybrid or remote possible
Description : 11 Mar, 2023
Firstly: This is a Customer Service and order input orientated role, so the salary range advertised is exactly that, and not an OTE not subject to commission or bonus fluctuations. We reward our people on their efforts and reflect that in pay.
Moving to our new opportunity. If you like being busy, please read on - we are and we need an additional pair of hands to support our collaborative team. Our work is booming in a sustainable and prolonged way, and (without being complacent at all) we already have all the great customers in our sector that we need.
What else? Overwhelming demand from those customers, and a reputation as a UK manufacturing business with first class products in our sector stretching back 40+ years, and now a key part of a large European Group with impressive growth plans. Plus, our brands are well known and respected for quality and innovation (even if you don't know them yet - don't worry, we are not expecting you to right now.)
However, your own previous B2B experience will tell you that is not good enough, is it? Our customers like us, but do they love us, and do they think we could do better? Where are we missing the opportunities to upsell and do even better?
That is where your skills, attitude and experience come in.
Our role is an employed salaried role, office based, and principally involves order input and customer service role in a busy, fast paced manufacturing environment, covering the full range of one of our main product areas. You will be working closely with all departments within the business to ensure the smooth delivery and service of all products, not only produced in the UK but also from other mainland European countries.
What are we looking for in you? Principally:
- Ability to build and maintain excellent customer relations and manage high levels of customer interaction during a busy working day.
- Excellent IT skills and meticulous attention to detail is needed for the order input element of the role.
- Able to upsell additional products with our portfolio of products.
- Competent in maximising efficiency all round, which will improve margins for any products you are responsible for.
We don't envisage travel being a factor in this work, other than occasional visits to customers and Company sites, so this is a remote/home office orientated post.
Our history shows that we've always been committed to the long term, and long term sustainable growth is part of our future too - if it is part of yours, then we'd love to hear from you.
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