Description Job title: Senior Property Manager Reporting to: Asset & Facilities Director Location: Chapters, Salisbury Working Hours: 39 hours per week Salary: GBP38,000 per annum, non-negotiable We also offer 22 days of annual leave plus bank holidays, 3% pension contributions and 1-week full pay maternity/ paternity/ shared parental leave. We are looking for a Senior Property Manager to ensure the effective, safe, and legally compliant operation of our development(s) for the primary benefit of our customers (homeowners). Helping them live happy, healthy, and affordable lives with Platinum Skies Interested? Keep on reading! Who are we? AHH Group is on a mission to solve the housing crisis whilst delivering great returns for investors. A viable solution to the housing affordability crisis is shared ownership this is where tenants part-buy, part-rent their homes. We believe shared ownership offers a sustainable future for home ownership in the UK and beyond. Over the past 25 years, we ve built an end-to-end affordable housing and investment group this means we control every step of the development and investment process from funding to architecture & planning, from construction management to running operations of the affordable communities we create. What do we do? We help people get on and up the housing ladder so that they can invest in their futures; and we help the elderly step off the housing ladder, so they can afford to live in a community that protects their well-being and helps them to retain their independence. At all times our focus is on the customer; we are dedicated to helping our homeowners to live affordable, happy, healthy lives in their own home within a vibrant community. What you ll be working on DEVELOPMENT MANAGEMENT & COMPLIANCE Overall management of the safe compliance and administration of our flagship development in Salisbury (Chapters) maintaining statutory conformity under current legislation and regulations. Drive a customer centric culture, ensuring building compliance and customer offerings, delivered to agreed SLAs and delivering KPIs. Achieve brilliant fundamentals in compliance, standards, and customer service from which to build, grow and develop a culture of continual improvement . Developing effective and efficient standards of operating including continuous improvement to encourage the cultural approach required to deliver exceptional operating standards. Certifying all compliances are achieved in accordance with current statutory regulations, ACOP s, O&Ms in agreed timelines, recording all actions, reporting all identified defects & remedial, including although not limited to: Communal heating & cooling systems in accordance with Gas Safety (Installation and Use) Regulations 1998 as amended Approved Code of Practice and guidance. Residential HIU performance and servicing Legionella Risk Assessments & monitoring identified risks throughout the portfolio, providing technical interpretation in accordance: ACOP L8 (Fourth edition) 2013/HSG 274 parts 1-3- & associated current statutory regulations. Underfloor Heating communal & residential Emergency audible and visual systems and associated assets: fire doors, emergency lighting & portable appliances as detailed in Regulatory Reform (Fire Safety) Order 2005 (as amended) Inspection and maintenance of automated access power-controlled doors, gates & barriers primarily for vehicle access in accordance with BS EN 12453:2017 & BS EN 12604:2017 Inspection and maintenance of communal pedestrian doors in accordance with BS EN 16005:2012 Along with support from your deputy manager complete all contractor site inductions, review RAMS prior to work commencing, challenging unfamiliar visitors or strangers on site. Develop and promote the competence of colleagues, in particular your deputy, providing performance reports and guidance on continual improvement. Report all reactive repairs to central CAFM portal, monitor KPI s and SLA s Responsible for all H&S compliance throughout development, monitoring and mitigating identified risks and hazards. Develop a programme of review to maintain expected standards of cleaning throughout the development, maintaining all areas to an agreed specification and condition both internal and external as well as developing a culture of improvement. Instruct the collection of data for all monthly landlord and homeowner utility meter readings and send to accounts department. Inspect and monitor condition of all void or vacant dwellings, actioning any areas requiring remedial or intervention support. Raise any necessary Purchase Orders as required and in conjunction with CAFM admin and contract manager Provide weekly compliance reports and remedial instructions undertaken as necessary, including updated actions regarding current FRA s and L8RA s. Be prepared to attend out-of-hours emergency callouts to support homeowners, in the vent of the following, although not limited to: Emergency Alarm activation (remote out-of-hours monitoring callout) Support to contractors accessing development out Heating or hot water system failures impacting on homeowners wellbeing and health Security incident, intruders or unauthorised personnel accessing buildings What we offer We offer excellent benefits, to name a few: Employee Assistance Programme Employee referral bonus Long service awards 22 days annual leave, increasing after 2 years service Enhanced maternity and paternity Cycle to work scheme And many more! Still interested? Please apply today! Equality & Diversity We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. If there are additional options you d like to request, please contact us. We also offer reasonable adjustments on the job. Details SalaryGBP38,000 / YearScheduleFull TimeLocationWilton Rd, Salisbury SP2 7FD, UK Skills Team Support Operational Management & Safety Homeowner Support By applying you confirm you have these skills