Regional Customer Support Manager
Description : 24 Mar, 2023
We are looking for a Regional Customer Support Manager to develop and maintain customer relationships to ensure that high levels of customer satisfaction are maintained, customer accounts and queries are resolved, whilst maximising the opportunity to sell service contracts, parts and attachments. Your key responsibilities will include: Maintain and exceed excellent customer relations/expectations and instil customer care values in all employees, whilst maintaining profitability. Actively seek new business, negotiating new contracts with new and existing customers. Investigate all customer queries and resolve within a timely manner. Make regular visits to depots to ensure depot maintenance is to company expected Health & Safety standards. Provide out of hours cover when required. Speedy resolution of customer and operational issues. Key skills we are looking for: 10+ years working in construction with a focus on managing customers and engineers (ideal, not essential) Strong customer interface skills Excellent verbal and written communication Excellent attention to detail Proficiency with MS Office Full Clean UK Driving Licence In return, you will receive: Competitive salary Medical and Dental Cash Plan scheme Life Assurance Contributory Pension scheme Uniform Continuous In-house training
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