Learning Enrolment Advisor Hybrid Location: Hybrid/Birmingham Salary: GBP24,000 - GBP26,000 Why do we want you? You are an experienced Customer Service Advisor with a fantastic telephone manner who has worked in a B2C role dealing with high volume incoming queries via telephone, email and live chat. We are Wilmington plc Wilmington plc is a portfolio made up of specialist brands providing custom solutions to customers across the globe from over 10 different offices. We provide a wide range of products including specialist information and data, and high quality training and education, to help professionals manage Governance, Risk & Compliance (GRC) and Regulatory Compliance challenges. Find out more about our core purpose and how we help our customers do the right business in the right way. Our two divisions, Information & Data and Training & Education, are underpinned by the work of experts in their field, including data and technology specialists and highly skilled practitioners who deliver our training and education solutions. Our ambition is to have the best people work with us at Wilmington, delivering their best work because we care about them, include them and empower them. We will support you, develop you and recognise you. ICA is the leading professional body for the global regulatory and financial crime compliance community. Since 2001, ICA has enhanced the knowledge, skills and behaviour of over 150,000 professionals all over the world either through their internationally-recognised portfolio of professional qualifications and training. Learning Enrolment Advisor About the role: You will work within the Learning Enrolment & Partner Relationship Team who are responsible for the recruitment of global learners, providing advice and guidance to enable prospective learners to identify the most appropriate course to achieve their learning requirements. In addition to this, as our Learning Enrolment Advisor you will be responsible for: Providing exceptional customer service. Liaising with third party re-seller network ensuring they have access to resources. Having an excellent standard of product knowledge. Adhering to team s KPI and SLAs and demonstrating a commitment to continuously improve on service delivery. Working closely with the Learning Enrolment & Partner Relationship Manager to implement a learner recruitment strategy to identify, attract, select and engage prospective learner s. Converting inbound leads to sales to achieve enrolment targets and working closely with the Marketing Team on any targeted campaigns. Processing enrolments, including third party resellers, within identified process, ensuring compliance with SLA; sale terms and conditions; eligibility requirements; data protection and local tax regulations. Working with Learning Engagement Team to ensure the website course date information is accurate. Completion of Supplier contracts and providing any necessary documents as part of onboarding process Supporting Learning Enrolment & Partner Relationship Manager with any sales reporting as required. In order to be successful in this role you should be / have: Passion for providing incredible customer service. Confidence and good business acumen. Flexible and organised and can cope with conflicting demands and prioritise tasks. An excellent communicator both orally and in writing with the ability to listen and take instruction as well as give instruction as necessary. Enthusiastic and engaging and work as part of a team and willing to support others. Excellent customer service, preferably in a sales environment Experience using Microsoft office applications Experience of operational systems Accuracy and consistency Flexibility and ability to multi-task Reliable and confident Experience using virtual meeting platforms, e.g. Zoom Experience working in training/events is desirable Knowledge/experience of CRM, e.g. Sales Force would be preferable Wherever you are in your career and whatever your expertise, we look for people who: Are passionate about providing high quality solutions to our customers Love varied work that plays to their strengths while helping them develop want to work together to learn, grow and achieve common goals Are excited to be part of a diverse and unique global community Who want to be recognised for the unique talents, experiences and insights they bring to Wilmington. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today