This position is ideal for a hard-working candidate who is looking for a long-term career within a dynamic, friendly and exciting company.
We pride ourselves on our creative and scalable solutions. From cloud to connectivity to collaboration, we develop and support a spectrum of bespoke, cutting edge tech across a broad range of industries. Founded in 2006, we continue to grow and innovate. At the end of the day, we love modern tech and we love making our customers happy.
Main Duties and Responsibilities
Maintaining a strong focus on customer service, the remit of this role will include repairs, installations and the planning, preparation of a range of customer site operations. Using Network tools, the successful candidate will be expected to investigate, diagnose and resolve problems to a high standard, within agreed timescales. This will involve some manual tasks in a building site environment.
A conscientious approach to administration is vital to ensure the timely completion of all necessary documentation in support of repairs and installations.
The successful candidate will report into their Slough office on their first day but due to the nature and range of repairs and installations work, the post holder must be prepared to work away from home and within a range of locations within the UK, primarily located in the South of the country. There will be opportunity for home working on some days when conducting preparation work.
Skills
The successful candidate will be expected to have the following skills and experience:
- Relevant qualifications and/or proven relevant experience.
- Significant experience of installing IT hardware/software products.
- Experience of installing data cable.
- Proven track record in the diagnosis and resolution of IT hardware/software faults.
- Excellent troubleshooting and resolution management skills.
- Excellent verbal, written communication and organisational skills.
- Ability to interact effectively with a wide range of stakeholders.
- Ability to prioritise a demanding workload and develop creative solutions.
- Ability to drive, a company van will be provided, so must have a clean driver's licence
- Ideal if candidates hold a CSCS Green Labourer's card
Personal Attributes
- Professional and friendly approach with excellent relationship building skills both internally with your team and externally with clients.
- Ability to work to a high standard with minimal direct supervision given the nature of work.
- High level of personal commitment and standards to your work.
- Drive to take initiative. If something needs actioning, we'd encourage you to take action!
- Confident in providing feedback on processes in constructive manner to your line manger to help us improve where necessary.
- An organised mindset that can ensure prioritisation of tasks is completed.
- A team orientated mindset. We have a great team who does what they need to when helping one another, and we want to continue this.