As a leading 60,000+ home housing Association, Sovereign are committed to providing quality, affordable homes, and services within sustainable, successful communities. We're led by our values and driven by a strong social purpose, placing our customers at the heart of everything we do.
We have an exciting new opportunity for a Delivery Manager to join our Property Services Team in our Poole Office, covering our Bournemouth, Christchurch and Poole Locality.
The role
Reporting into the Operations Manager, you'll deliver customer centric, high quality, value for money property maintenance and improvements to our customers homes through a team of circa 12+ in house trades and external contractors across your locality.
You'll lead on operational delivery of property services workstreams both residential and non-residential portfolio including Repairs, Empty Homes, Planned and Cyclical maintenance services.
As a manager, you'll role model and set direction within your team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust feedback.
You'll also be responsible for:
Delivering the right outcome for our customer in a safe and timely wayMaintaining high quality data within the property systemsSetting and maintaining high levels of safe working practices in line with Health and Safety legislation and CDMEnsuring a detailed local knowledge of customer, asset and investment needs across your localityEngaging and working with residents and groups to develop co-created services What you'll need
To be successful in this role you will need:
Experience of managing customer focused teams for the delivery of maintenance servicesDemonstratable knowledge of planning the delivery of workstreams in a customer focussed environment Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service whilst taking actions to mitigate any risks to SovereignAbility to operate with commercial acumenKnowledge of relevant health, safety and environmental legislation with focus on compliance within all activities undertaken by the teamsProficient use of Microsoft office suite with Intermediate or advanced Excel skills There will be some travel involved with this role so you should be happy to travel, have access to a car and a full UK driving licence.
What can we offer you
GBP450 flex-pot annually, discounted shopping & cycling scheme25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Industry leading pension scheme, 12% matched contributions plus life cover at 4x your salaryFlexible working - we're committed to giving people flexibility as widely as possibleOptions for private medical insurance, dental insurance & critical illness coverDiscounted travel insurance It's a fantastic time to join us at Sovereign. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.