Customer Services Supervisor
Description : 08 Mar, 2023
CUSTOMER SERVICES SUPERVISOR A super new opening for a talented Customer Service Supervisor has just landed with our clients who put their people, sustainability and service at the very heart of what they do. The purpose of this office based role is to generate a motivational and inspiring approach to the Customer Service Team to ensure pro-active and responsive handling of all customer requirements resulting in customer requests and sales orders being handled in line to meet the customers' expectations. Salary GBP25-30K depending on experienceKey responsibilities for the Customer Service Supervisor include,
Manage key customer accountReport generation to maintain/monitor standards including but not limited to outstanding SO's, aged stock, outstanding WO's and weekly DeliveriesSupervisory responsibility for Customer Service team members, to include: PDP's, RTW's & attendance management, disciplinaries, recruitment, training & retentionResponsible for Customer Complaints, ensuring they are closed off within the appropriate timescaleMonitoring and reporting at the monthly management meetingAbility to aid Production with holiday / sick coverSupport the Sales Office ManagerAny other reasonable request that supports the business The ideal Customer Service Supervisor will need the following,
Be approachable to the team and other departments and daily management of the Customer Service TeamHave a track record of managing staff & deadlines effectively, ensuring even spread of workload throughout the teamAbility to effectively communicate with all departments, especially Production, to ensure customer requirements are metHave previous experience of dealing with appraisals, disciplinaries, recruitment, training and retentionProven ability to monitor customer complaints on a weekly basis & chase for completionBuild rapport with larger customersCompetent with IT interfaces & systems This Customer Service Supervisor position would suit a hard-working, flexible, influential person with a motivational approach who thrives on driving continuous improvement.Hours - 8.30am - 5pm Monday to Friday 1 hour for lunch
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