Customer Service / Crowd Control Staff Wanted
What is this for?
There is going to be a ten-day closure on the Tunbridge Wells-Etchingham Line and Hastings - Robertsridge line during April 2023.
From Friday 7th April to Sunday 16th April (inc), no trains will run between Tunbridge Well and Etchingham and Hastings and Robertsbridge.
Our client is looking for Customer Service staff at several locations across the Southeastern network to assist with customer flow, provide information and be a point of contact to our customer across their journeys.
Locations & Times:
1x Supervisor to cover Tunbridge Wells - Etchingham
1x Supervisor to cover Tunbridge Wells - Etchingham
1x Supervisor to cover Hastings - Robertsbridge
1x Supervisor to cover Hastings - Robertsbridge
Responsibilities / Duties:
The main tasks of the role are dealing with customers within a station during the busiest periods in this blockade, ensuring the safety of customers when entering and leaving the station by providing a high standard of customer care and support to colleagues. Full training is provided and fully paid ( 1 x day customer service training and 1 x day induction at the station you will be assigned)
You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. You must be flexible and available to work at a different station if required.
This is a customer facing role and involves liaising directly with the public and railway station staff. It is essential therefore that you have a friendly and helpful demeanour which can be maintained even whilst working under pressure.
Responsibilities will include but not limited to:
Provide a high standard of customer careWorking together as a team to ensure customer safetyGreeting, assisting and directing people to replacement buses.Ensure the safety of customers when entering and leaving the stationRespond to incidents and provide professional assistanceDemonstrate excellent communication skillsDisplay exceptional time keeping, appearance and be able to go the extra mileCrowd Safety - Dealing with crowd disruptions.Presenting at all times, a smart, alert and visible presence at the stationMonitoring crowd movements and behaviour to identify potential issues or incidents and to take action as necessaryReporting any security incidents or concerns to your on site Supervisor Uniform Standard:
All staff will be expected to wear Black Trousers, White Shirt / Blouse, Black Shoes (No trainers), Black Coat (No Hoodies). These are all to be provided by the individual. You will however be supplied with a hi-vis along with Beanies and Scarves
If you are interested please do not delay in applying your CV!
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.