Job: H2H Customer Service Coordinator - HybridLocation: Sittingbourne - ME10 3SU (Hybrid = 3 days in the office/2 days from home)Working Hours: Monday - Friday: between 08:00 -20:00 + 1 Saturday per month 09:00 am - 13:00 pm (paid as overtime) Pay Rate: GBP11.50 Do you drive? There is not direct to the door public transport available Are you looking for a role that makes a difference to people's lives? Do you enjoy speaking to a variety of different customers? An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team based in Sittingbourne, Kent. Full time
Our client manufactures specialist medical food and equipment for enterally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.
The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training programme overseen by our team trainer.
Benefits you'll love: Option to work two set days from home every weekOpportunity for overtime paid at an enhanced rateFree on-site parkingOnsite canteenincluding a Starbucks stationOnsite gym including a peloton bikeOutside seating areasWeekly onsite covid testing Team social events Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.Access to employee assistance programmes including financial advice and counselling servicesFull training provided Pay Rate and Hours (Full time): Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months. 37.5 hours per week. 7.5 hours per day. GBP11.50 per hour1 Saturday per month 09:00am - 13:00pm (paid as additional, overtime rate x1.75 = GBP18.37p/h)On call segments (paid as additional, at an enhanced rate) Responsibilities: Provide the highest levels of customer care to both patients and health-care professionalsStock check and arrange patient deliveries via telephone and emailAnswer patient and stakeholder enquiries, resolving all queries that might ariseTroubleshoot feeding pumpsUse our internal database (CRM system) to place orders and log all patient and health-care professional communicationCommunicate with internal & external stakeholders by phone & emailManage daily workload as delegated by lead coordinator Requirements: Experience in customer service preferred but not essentialIT ProficientProficient in using two monitorsProfessional and confident telephone mannerAbility to multitask (Placing orders and updating system whilst on the phone, using 2 screens)Able to drive or reach site with ease The anticipated length of assignment is 12 months, subject to review after 12 months
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