Customer Experience Manager
Description : 18 Mar, 2023
Customer Experience Manager Perm role - 35 hours per week London Euston & Wolverhampton Stations Adecco UK are recruiting for a Customer Experience Manager for one of our well known Rail Transport clients on one of their routes between Euston and Wolverhampton station. If you are interested in this role, please reply to this email with your updated CV. Job Purpose This is a people orientated role, which requires demonstrable skills and knowledge, experience of leading and establishing cohesive teams and guiding them through behaviour and culture change to deliver our Brand Values. Delivering a consistent customer experience, safe rail operation and driving business performance will be at the heart of your vision. Key accountabilities Through Leadership and direction of the On-Board Managers and their teams you will drive people performance and pride ensuring engagement of our people is high on the agenda. Develop, deliver, and lead strategies which create an end-to-end journey experience to increase customer advocacy, consistency and lead the way in rail in accordance with the Customer Experience strategy, Rule book and Safety Standards. Create a culture to empower our front-line people through strong leadership, developing high performing teams and enable a proactive rapid response approach to delivering a consistent customer experience every day Relevant Experience Strong proven track record in a successful customer experience environment with clear brand values Leading and developing high performing teams in a customer experience environment Apply now! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
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