External Job Advert Job role: Property Manager Location: Covering a portfolio in Loughborough, Leicester and surrounding areas Hours: 35 Hours per week Monday- Friday Salary: Fro GBP28,800 per annum plus a car allowance The job role As a property manager, you will contribute to our vision of being the UK's leading property manager by: Providing an exceptional Property Management and service to our customers; ensuring that our customer experience is engaging and frustration-free Working within our Four Pillar strategy to complete tasks that ensure the building is well maintained for the landlord and our customers so that we can demonstrate full compliance with our statutory obligations as appointed Property Manager. By demonstrating and living our values to be able to naturally gain new leads and to grow and move the business forward About You You will be passionate about providing excellent customer service at all times and this will have been demonstrated through a proven track record. You may already work within the property sector, such experience and knowledge is desired but not essential. An excellent communicator with the ability to negotiate and influence with all customers and stakeholders which you demonstrate through your ability to effectively chair and present meetings and deliver complex updates and financial information to different audiences. Your verbal and written skills will be of a high standard. You will be a pragmatic problem solver who is proactive in finding the answers to ensure timely resolution for all customer queries. Able to work with autonomy across multiple environments within a portfolio. Previous experience of challenging and/or emergency situations where you always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing regular checks and keeping accurate records to ensure everything is kept on track. Self-motivated and pro-active, you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings. IT savvy and are confident in using laptops / tablets. You are fluent in the different MS packages and systems as you will be efficient in maintaining administration and finance records electronically. Your ideal role will be a varied one, where you re not stuck behind a desk all day; You enjoy working with people and helping to make a difference to enhance their lifestyle on a day to day basis. You also will like to travel and meet new people across our organisation. Who are we? FirstPort is the UK s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK s Top Employers by the Top Employers Institute for the last five consecutive years. Why choose us? By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first. The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. We re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse. What s next? To start your application for this role we will ask you to upload your CV and answer a few questions. Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager