Customer Service Representative - Glasgow
Description : 15 Mar, 2023
Want a job in customer service that you can really get your teeth into? We are looking for people with an eye for detail and an investigative interest for our client in Glasgow City Centre with immediate starts! The role: Interesting and investigative role, delving into the financial crime world, which allows you to take ownership of customer queries to resolve their issues Inbound telephony and case based role where you'll be dealing with customers with enthusiasm and confidence to ensure that you leave the customer feeling valued and appreciated Deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease Energetically and enthusiastically work as part of a high performing team Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand Adhere to company and industry standards Although full training is provided, you'll need an understanding of systems and have the professionalism and patience to support your customers The benefits: Competitive salary offering GBP20,300-GBP22,300 per annum Various shift patterns between 8am and 9pm with occasional weekend work Permanent contracts - 36 & 37.5 hours per week Discount cards & reduced cost insurance products Great Glasgow city centre location & hybrid working options Full training, fully paid Contributory pension scheme Great career path with progression opportunities And lots more Please note successful candidates must be must be able to pass a disclosure, credit check and reference check as part of the recruitment process. Sounds like the perfect opportunity? - Get in touch today - (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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