German Speaking Customer Service Representative
Description : 23 Mar, 2023
German Speaking Customer Service Representative 19k rising to 20k + Monthly & Client Bonus (OTE GBP23K overall) 1 Saturday (Early) shift a month Mon-Fri mixture of early and lates (Typically 8.00am 4.30pm or 12.00pm 8.00pm) No Sunday shifts Description The purpose of the role is to secure resolution of outstanding balances through direct contact with customers (telephone and email). This position will involve dealing with customers in Germany. Also provide the Team Manager with support to achieve the team s goals. Principal Responsibilities German Speaking Customer Service Representative Manage customer interface, inbound/outbound telephone calls and emails Timely escalation management (internal & external) Project Management Translating customer correspondence using supported languages only Account management Account reconciliations and investigations Engage and/or coordinate with other Client functions including: Service Management, Billing Operations, Customer Care, Service Delivery, etc. (calls, emails, conference calls) Direct/manage customer requests/instructions, copy invoices, SOA, BRH, service cancellation requests, billing disputes or questions, missing payment investigations, customer account changes (name, address, contact, VAT References, PO references), payment or credit allocations, refund eligibility Obtain and track payment commitments Skills, Experience & Attributes German Speaking Customer Service Representative Fluent in German (verbal & written) Excellent verbal communication (clear, concise and precise speech) Excellent written communication (primarily email and account notation) Effective listening Sufficient mathematical knowledge, required for their particular role Sound judgment and decision making Good keyboard typing and computer literacy High attention to detail Ability to multi-task, set priorities In depth knowledge of collection techniques. Customer service Negotiation skills & conflict resolution Tenacity and resilience Dispute resolution Project management Understands the customer, their needs delivering what s promised Treats customers as valued, respected, important individuals Actively supports initiatives to improve sales and reduce costs and waste Delivers expected results, meets KPI s Applies procedures to meet necessary regulatory/legal standards Minimises risk, seeks information/support when the answer to a decision is not straightforward Scope Supervisory/ Management Responsibility: N/A Reports to Team Manage Relationships: Internal All internal departments. External - Customers and Clients. Work Environment Office environment. Interested Please apply
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