Customer Service Advisor - German speaking
Description : 13 Mar, 2023
A fabulous opportunity has arisen for a German speaker to join a great company as a Customer Service Advisor
The role
Achieve all KPI's and business targets,Receive high volume of sales & aftersales emails and liasing with customersLog all cases accurately onto the system, updating notes and other associated systemsTake ownership to reach a suitable resolution for all queries/concernsLiaise with customers, clients and stores directly to resolve customer casesUpsell by offering current promotions and offersConvert non-sales into sales and support website sales/queriesDeal with customer queries and make outbound calls to resolve queries . Raise with management when required As Customer Service Advisor, It's important you have:
Ability to fluently speak a language (such as Italian, German, French or Spanish)Proven track record of delivery excellent customer serviceProven track record of achieving targetsProven track record of managing difficult or challenging situationsWork experience within retail or customer serviceSkills in delivering targets and working within high performing teamsExcellent negotiation skills and sales structureDrive, determination and ability to overcome ambiguity and simplify situationsExcellent interpersonal skills Excellent verbal and written skillsExcellent data entry skills Focused and goal drivenHighly energetic and motivationalOrganised and planned Effective communicatorBright, outgoing with a mature positive outlook
It would be really great if you had
English qualifications/training.Good comprehension of written and spoken English.NVQ - levels 1-2 or equivalentExperience working within a sales and service contact center handling emails and callsExperience working within a face to face retail environmentExperience working within a set quality frameworkExperience of dealing with specific queries (e.g. delivery, dispatch queries, carrier investigations)
This a great opportunity to join a lovely company that offer support a great working environment and career progression for the right person
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Our client is seeking a Customer Service Advisor to join their team. The successful candidate will be responsible for handling inquiries, resolving cu
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