Description : 11 Mar, 2023
Reed Recruitment in Colchester are looking for a German speaking Customer Service Agents to work for a client based in Colchester on a permanent basis.
The Customer Champion's key responsibility is to ensure that all customer queries and communications are handled professionally and efficiently, delivering a high–quality customer service experience every time.
As a Customer Champion you will respond to customer communications and queries via email, telephone and live chat. You will update orders and customer accounts on a variety of internal systems and support the management team to deliver on all aspects of the customer service team workload.
What will you be doing?• Managing customer queries via telephone, email and live chat on a day–to–day basis• Updating customer's orders and accounts via online and in–house databases• Checking and amending live orders were appropriate• Liaising with couriers via telephone and web regarding customer's deliveries• Delivering a first–rate customer service experience in all cases• Keeping emails up to date with a response time of 1 hour• Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching• Carrying out any other ad hoc duties requested by your line manager to support the customer service function
What our client is looking for?– Enthusiastic and bubbly personality– Fluent in Dutch both written and verbal communication– Ability to communicate professionally via telephone and email– Strong team player and flexibly regarding working hours– Affinity to sports nutrition and/or fitness is an advantage
What you will receive in return?o Free on–site parkingo 60% company discounto Company pensiono PerkBox subscriptiono Free Fruit Mondayo Cycle to Work schemeso Summer working hourso Medical CashPlan
If you are a Customer Service centric, fluent German speaker/writer and have the skills required for this position, please click APPLY to express your interest.
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