Would you like the opportunity to work at Lord's, the Home of Cricket and the most famous cricket ground in the world?
Marylebone Cricket Club (MCC) is looking for a Bar and Restaurant Supervisor for its pub - the Lord's Tavern. Casual work is available all year round, including during cricket matches.
Lord's is a sports and events venue where the best want to perform, both on and off the field. We take pride in our reputation for providing some of the finest food and service within the sports industry.
Are you someone who can deliver a winning customer experience for our guests and visitors? If you believe you've got what it takes to join our team, then we would love to hear from you!
Our Values
Smart - Knowledge, intelligence, and elegance sit behind everything we do.
Attentive -Our premium service, emotional attention from our staff that go the extra mile for our guests.
Original -We don't just maintain standards and traditions, we evolve, and we improve them.
The Bar and Restaurant Supervisor will be responsible for assisting in the operation of the Lord's Tavern on a daily basis. Duties include:
providing excellent food and beverage service to all customers.ensuring food quality meets company standards.taking bookings and updating function sheets.ensuring knowledge of all menus.effectively and efficiently dealing with customer complaints and compliments.being presentable and punctual at all times.supervising the front of house staff and back of house staff.This Bar and Restaurant Supervisor role would suit candidates with experience working in a pub, bar, catering, operations, hospitality, customer service, waiting, or as a bar supervisor or bar manager.
BenefitsFull training providedHoliday payProgression and promotion opportunitiesAdditional InformationThis Bar and Restaurant Supervisor role is on a zero-hours contract offering flexibility.
Essential SkillsA flexible approach, able to work weekdays, weekends, and public holidays (including early mornings and evenings)Food Safety Level 2Exceptional customer service skillsGood food and beverage knowledgeStrong leadership skills with a can-do attitudeA high standard of personal presentation and hygieneAbility to work well under pressure in a fast-paced environment and thrive on a challengeHardworking and proactive in solving issues and queries that may ariseSomeone who is happy to speak to customers to offer recommendations and informationExcellent verbal communication is required when taking bookings, both face to face and over the phoneAbout CompanyMarylebone Cricket Club (MCC) owns Lord's Cricket Ground in St. John's Wood, London. It is an exceptional venue, steeped in history and grandeur, with our own in-house Catering, Hospitality and Events team renowned for delivering events and experiences of the highest quality.
The historic Lord's Tavern has been welcoming locals and visitors for over 100 years. It has a range of beers and a delicious menu that draws inspiration from the world of cricket.
MCC is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, colour, sexual orientation, gender identity, disability, national origin, religion, sex, and or other legally protected status. If you have any particular requirements in respect of the recruitment or interview process, please mention this in a covering email/letter.