This role
This is an exciting role, where you will have the opportunity to create and develop the future of training and development within our Customer Services directorate which includes our Housing, Customer Services, Community Investment and Care & Support functions.
Working with colleagues from across the directorate, as well as other key stakeholders such as our central Learning & Development and Health & Safety teams, you will identify training requirements, design solutions and develop a training offer which supports our colleagues to do their jobs brilliantly and helps invest in and develop talent within the directorate. In doing so, you will play a key role in ensuring we deliver the best possible outcomes for our customers through high quality training provision.
This will include working with the colleagues across the directorate to develop training modules and packages for their areas of expertise and working with operational leaders to develop learning pathways and set out mandatory training for colleagues based on role, skill requirement or service.
What you'll need to succeed
A highly motivated and organised individual, you will have a passion for supporting others to learn, as well as proven experience in training design and development. You will also be comfortable in delivering training across a range of platforms, including in person and remote classrooms, e–learning and written training resources. Ideally you will have strong digital literacy, with experience of implementing digital and/or blended learning programmes.
A confident communicator at all levels, you will have strong presentation, facilitation and delivery skills, and experience of working with multiple stakeholders effectively. You will be a strong and enthusiastic advocate for learning, able to embed new training offers and engage colleagues in learning opportunities.
A good knowledge of operational delivery within the social housing or care & support sector is a must, and experience of both would be a definite advantage.
What's in it for you?
Our benefits include:–
28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communitiesAn additional 'Beliefs day' once a year to have an extra a day offEnhanced pension with matched contributions of up to 9%Life assurance cover 3 x your salaryHealth cash plan scheme for your everyday healthcare needs which you can add your family members tooTenancy deposit – interest free loan to help with rental depositsAccess to extensive learning and training opportunities with Wisebox platformColleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleaguesCareer progression across the organisation with our mentoring programme and apprenticeshipsWe are committed to the wellbeing of our colleagues and support this as an organisation About us
Learn more about our benefits and organisation by viewing our attached document
Our promise
Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively 'Serving people better every day' to educate, support and develop all of our diverse employees and the communities that we serve.
We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non–inclusive behaviours and to be mindful of their own and other's wellbeing.
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!
We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.