Service Controller - Nottinghamshire
Description : 09 Mar, 2023
We are recruiting for a Service Controller.
Dawsongroup TCS was launched in 1990 as part of Dawsongroup plc and we're proud to be part of an ever–growing business that covers all parts of the supply chain.
Dawsongroup plc is a group of companies specialising in the supply of commercial assets. The group has grown from a core truck and trailer rental product to cover nine distinct asset groups to include TCS. We have developed on the back of our innovation and a commitment to service excellence.
The Service Controller will be responsible for acting as the first point of contact for any customer queries relating to assets on rental.
As the Service Controller you will be responsible for:
Answering incoming calls which will predominantly be regarding equipment breakdownsMaking outbound calls to book services for our rental equipmentCarrying out stock checks regularly and documenting all findingsAssisting with booking in of small refurb projects gathering information for engineers where neededManaging administrative tasks for engineers working within your areaLiaising with support engineers to gain as much knowledge as possible to any issues using web–based monitoring systems The successful Service Controller will hold:
Good communication and organisation skillsProficient computer skills including experience using Microsoft Office applications such as Word, Excel and OutlookA positive hardworking attitude is essential Dawsongroup plc is an equal opportunities employer with relevant industry, and is committed to the continuous improvement and satisfaction of our employees. As such, training and ongoing development are readily available, as well as a competitive salary and an excellent benefits package.
Dawsongroup plc are committed to being an Equal Opportunities Employer
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