Be in the heart of IT! Come and join an exciting, motivating, and super friendly IT Company!
Due to our continuous growth, we need more people in the team and we are looking for the best possible team to give our customers the best support. We need a Senior IT Project Engineer. The role lends an experienced and knowledgeable element to day-to-day support and lead new projects.
You will be part of the most recognisable, client-facing team and responsible for assisting 1st, 2nd, project and all other teams to solve technical problems that require onsite support and new projects requirements.
You will be also responsible for reviewing the work completed by all other teams to best manage their time and the client's expectations.
Your Responsibilities
- Always provide excellent customer experience
- Provide a proactive escalation point for 1st and 2nd Line Support teams as and when required to resolve
- Work to resolve and respond to issues based on agreed customer SLAs
- Ensure client communication is prioritised
- Provide on-site support to resolve client issues (such as onsite support, project support/assistance, system deployment, etc)
- Take time to review user and ticket history before attending to any escalated request
- Set up new equipment (PCs / Laptop / Mobile / etc.) for new users.
- Install, test, and monitor servers and firewalls
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more.
- On call when required.
Your Attributes
- Solid knowledge of IT infrastructure solutions. Higher-End second line support
- Ability to engage meaningfully with all stakeholders
- Solid technical background with an ability to give instructions to a non-technical audience
- Great organisation and problem-solving skills
- Confidence to build relationships and deal with variety of situation
- Comfortable supporting a wide variety of technology, from virtualisation, ideas about backup, MS Exchange, Active Directory and Office 365, to virtual environments, networks, and storage.
- Experience working on Firewalls (SonicWall)/ Switches and Servers HP/Arubu and/or CISCO
- CCNA certification is an added advantage.
- Should be flexible working as 1st line/2nd Line engineer.
- Good Customer Service skills.
The Package
- Competitive salary (dependent on your experience)
- Private Medical Insurance
- Part of a happy team that is focused on providing great support
- Exposure to multiple clients and technology
- A mobile phone allowances
- Variety of team events
- An employee referral bonus
- Paid time to volunteer for charity work or take part in not-for-profit activities
- Anniversary rewards
- Professional development and training
If you feel you are ready to make a real difference and have the right attributes for this role, have the ambition to excel, please apply.
Thanks again for your interest and we are looking forward to speaking with you!