External Job Advert Job Role: Property Transfer Administrator Location: Worcester Sector: Mainstay, Professional Services Hours: Monday to Friday (35 hours) Salary: up to GBP23,000 per annum plus benefits As a Property Transfer Administrator, you will be contributing to Mainstay s vision to recognised as the market leading provider of services to the UK s property sector. Mainstay is a professional service organisation, that delivers business expertise and service across the property industry. Main Responsibilities Communicate with customers over the telephone and via email. Use Microsoft Office proficiently, particularly Word, Outlook and Excel. Use multiple database systems to update records. Ensure that all requirements are obtained in full before moving a case onto the next stage. Complete tasks in order of priority to meet the needs and requirements of our customers. Work effectively as part of a team in person or using technology Liaise with different departments to ensure that up to date information is stored on our systems, provided to our customers and to their legal representatives. Have a clear understanding of, and work towards achieving the Department s KPIs. With training, learn to prepare documents as part of the conveyancing process.Skills and Experience Experience of working in a customer-facing role and are looking for your next role where you can utilise your high degree of organisation and excellent communication skills. Motivated to work to deadlines as part a team, whilst problem solving with a positive attitude. Attention to detail is important in conjunction with excellent spelling, punctuation and grammar. Able to work at pace using a computer without it affecting your accuracy. Be keen to learn new processes and happy to ask for support when needed. Multitasking does not phase you and you can adapt your task list each to match the business needs. Have an enthusiasm for learning the technicalities and details of processes Be Customer Centric and passionate about being able to effectively support customers with queries and complaints.The Benefits Our customers deserve the best and the same applies to our people. We ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We re committed to promoting diversity at Mainstay and recruit on merit. We will consider applications from job share applicants. Ready to apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role, we ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders