Are you a skilled Mortgage Arrears Specialist looking to rise to a new challenge?
Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Mortgage Arrears Specialists to join our dynamic and growing team in Skipton.
We are looking for candidates with collections experience to deal with the servicing of mortgages throughout the complete cycle, delivering workout solutions to customers experiencing payment difficulties, and managing the delivery of the litigation process via liaison with the appointed solicitors.
You will be working within an established team that is a vital part of Pepper's operations and will receive ample support so that you can be successful in your role.
There may be shift patterns for this role, meaning that following a training period, you could be working from either 9:00 - 17:30, or 11:30 - 20:00.
We would like to hear from candidates with experience of delivering litigation workout options within a mortgage or collections context, and who are able to analyse problems, demonstrate great interpersonal skills, and deliver exceptional customer service.
As a Mortgage Arrears Specialist, your key responsibilities will include:
delivering accurate and timely processing of mortgage administration activities.regularly communicating with customers who are experiencing payment difficulties.discussing and negotiating arrears workout options, e.g., arrangements, capitalisation, loan workouts, shortfall sales, etc.monitoring agreed workout strategies to ensure they are complied with, and taking further action in accordance with the Special Servicing Manual where appropriate.analysing problems, thinking creatively, and making effective decisions in an appropriate timescale.We would welcome applications for this Mortgage Arrears Specialist role from candidates with the following skills and attributes: account management, loan management, arrears management, customer service, collections, mortgages, client support, mortgage administration, financial services, analysis, as an Arrears & Litigation Specialist, or Loan Administrator.
BenefitsBenchmarked starting salary of £30,000 per annumHybrid rolePrivate medical insuranceSalary Sacrifice Pension matched up to 8%25 days holiday plus bank holidaysEAPEnhanced maternity and paternityWellbeing daysVolunteering daysEye carePayroll givingReward and Recognition programDiscounted RAC vehicle breakdownLife AssuranceEssential SkillsPrior exposure to operational loans in a mortgage contextThe ability to effectively relate to the customer and communicate pertinent
information in a cohesive and relevant mannerCollections experienceExcellent organisation skillsStrong English verbal and written communication skillsGreat attention to detailConsistently show accuracy in your work, as well as being well organised and reliableA good understanding of regulatory requirements and the impact these
have on the businessAbout CompanyWe currently operate in nine jurisdictions across the UK, Europe, and Asia Pacific, and have over US$50 billion in assets under management. We employ more than 1,100 people to look after 65 clients and 1,000,000 end-users - and we're growing fast. Through heavy investment in tech-enablement and data and analytics, we are driving operational efficiency, empowering clients, and expanding our remit all over the world.
Working across commercial and residential real estate, personal and SME loans, credit cards, asset finance, and point of sale, our advanced credit intelligence platform enables us to arrive at the best solutions for our clients and their customers, and always pushes for the right outcome, whatever financial journey they're on.
As an employee of the Pepper Advantage community, you'll be part of a unique global-scale data network, giving you access to all the latest market trends and opportunities. You have to be in it to get the full Advantage!