Maintenance Manager, Projects - 9months Fixed Term Contract With over 50 years experience in the travel market, we have a presence in 35 countries and more than 550 brands in our portfolio. We have the capability to deliver world-class food and beverage outlet programmes based on the highest levels of customer service, quality of food and environment. Our Mission & Ambition To give our customers an experience that exceeds their expectations and that clients know cannot be matched To be recognised as the leading Food & Beverage operator in travel locations worldwide Our Values are: We are one team We are results focused We all make a difference We are bold We celebrate success We have an in-depth understanding of our diverse customer base; our insights into food and beverage trends mean we have created an extensive range of brands and concepts that we can run in operationally demanding, high-volume travel locations. The Role: The Maintenance Manager aims to satisfy the needs of trading units by delivering minor projects but on a national scale delivering an effective, efficient and smooth implementation of the project deliverable in accordance with current compliance requirements & current legislation in line with company standards. Responsible for the management of a national roll out project which could be National or within a specific geographical region using partner contractors, with the aim of providing a smooth and effective roll out to SSP units, working in specialist and restrictive environments (Railways Stations and Airports). You will be responsible for ensuring that the maximum efficiency of any roll out is achieved and financial and operational performance of our maintainers (be it in house labour or contractor) is realised and develop the necessary processes and procedures to satisfy the business requirements and maximise their performance, in line with any restrictions placed upon us by the location within which we work. The Responsibilities: Customer Satisfaction Ensuring all employees consistently demonstrate customer care techniques and an awareness of their different needs (units, clients and station users). Establishing good client and internal relationships to ensure the appropriate level of contact is maintained. Responsible for dealing with planning advisors and authorities, building and fire regulatory authorities and landlords as appropriate or nominated representatives. Liaising with multiple contractors to ensure levels of compliance / customer service are maintained Liaising with Unit/Operations Managers to provide a professional service and ensure two way communication of accurate and relevant information Communication Acquiring and maintaining an operational knowledge of all the Brands in the portfolio as necessary Ensuring all works are instructed through approved contractors and suppliers with all instructions tracked though our in house CAFM system. Communicating effectively within the maintenance team through regular meetings and cascading/sharing information as appropriate Communicating through regular meetings with Engineer Teams and Contractor teams through regular contract reviews ensuring highest level or performance in terms of response, quality of workmanship, speed of attendance and value for money are achieved. Engineering / Contractors Liaising with internal team leads and contractor account managers to make sure we are maximising an engineer s time and achieving the best possible results for our customers. Lead small projects with internal or external resource to deal with minor works which will enhance the standard of our units long-term Liaise with respective internal or external resource to address any issues and keep a clear line of communication between the Help Desk / Engineers /Contractors / Clients To assist and progress RAMS for stations / airports, assisting and ensuring these are kept up to date to ensure all units within your field or responsibility can be adequately covered across all necessary trades. To implement in accordance with HOM any policies and procedures which will add value to the maintenance department delivering a good customer service to our clients Co-ordinate any training requirements which are required to bring all engineers up to a required level of training Overall liaising with Team Leads on issues such as Uniform / Tools / Training / RAMS / Implementing Toolbox talks etc. Monitoring Team & Individual workloads so we can achieve our maximum potential as a support function to the business Deliver reporting schedules as and when required to HOM Evaluate quotes received from internal and external resource and challenge high costs to achieve best value for the business and aid the budget in going further. Operational Responsible for the management of the Project Roll out schedules within your portfolio Ensure all required priorities are in compliance with current legislation and other necessary approvals including health & safety Ensure maintenance management system provides improved service at unit management level, control and budget expenditure & monitoring of service providers including internal / external employed labour Monitor & improve cost effectiveness. Monitor works & control expenditure on minor projects. Carry out root cause analysis of asset failures to prevent re-occurrence Ensure all administration functions are carried out to provide up to date reports and records Check on site jobs to ensure quality of project deliverable. Responsible for the creation of Maintenance Packs so all parties understand how the new equipment behaves Support and check the maintenance of the unit log books as part of the unit visits Manage relationship with the Ops team so that they fully understand work being undertaken or reasons why work is delayed or unable to proceed. Investigate incidents / accidents / negative experiences as and when they are reported against units within your region. Financial Performance Managing and reporting against their area budget and approving costs when necessary Assisting in the formulation of Business Plans and other strategic activities Liaising with accounts and Helpdesk to progress Capex requests Support HOM and HD Managers in creation and control of annual maintenance budget Obtaining competitive costs and demonstrating value for money when seeking services or tendering contract provision Support HOM in creation and management of end of life capital replacement budget Liaising with Purchasing for equipment. Control expenditure of reactive and PPM works approved Optimising profitability for the Company The Skills / Knowledge Has worked in a building services or maintenance / facilities delivery function. Excellent communication and interpersonal skills Experience of managing third party suppliers and contractors Tenacious, hardworking, capable, flexible and adaptable Prioritises tasks and uses time in best possible way good time management Have a proactive approach to the business Takes personal responsibility for own actions and for resolving issues or problems that arise. Able to work on own initiative and have the ability to deal with different levels of management and employees (Good people Management skills on all levels.) Team worker actively helps and supports others to achieve team and business goals National travel required with occasional overnight stays Adapt work / life balance to deliver a comprehensive, high value service The Qualifications Retail and or airport / rail experience Driving licence Maintenance or relevant trade qualifications Please note that the role of Maintenance Manager will require regular visits to SSP airport locations which is a secure environment. If successful, you'll be required to provide references for the last 5 years and undergo a Criminal Record Check in compliance with Airport Security Regulations . The Benefits Along with great career prospects at SSP, we are offering a competitive salary, discounts off a variety of retailers and service providers, up to 75% off our own brands up and down the country and much more Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity and orientation or age