Duty Manager - Hijingo
Description : 25 Mar, 2023
• Have a genuine desire to provide the best customer experience, exceeding customer expectations and constantly reviewing and evolving their own performance and that of their teams.
• Maintain the highest personal standards of integrity, conduct and performance; they are adaptable, energetic, dependable and have a strong work ethic.
• Have impeccable presentation.
• Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
• Bring a positive attitude to work, ensuring co-operation between employees in all departments to make Hijingo the best it can be.
• Key Duties and Responsibilities:
• Manage the operation of the department with passion, integrity and knowledge while promoting the culture and values of Hijngo.
• Assist in the achievement of sales and profit targets as set by the GM; guiding and motivating the department team to maximise sales and control costs.
• Be responsible for accurate rota planning, based on forecast sales and core wage budget; taking the necessary daily action to reduce or increase hours, in line with sales.
• Identify and delegate responsibilities to employees to ensure that excellent service is consistently delivered.
• Be fully conversant with every food and drink menu item.
• Organise the department to ensure established opening and closing procedures are adhered to, in line with Company policy and completed in the time allocated.
• Maintain good communication between departments on a daily basis.
• Be proficient in each and every area of the department’s operation and to help when and wherever necessary.
• Build and maintain excellent relations with guests; welcome guests in a professional and friendly manner and ensure that their wishes are met so far as is reasonably possible.
• Ensure that the billing procedure is thorough, correct and complete after each transaction.
• Review operational and employee performance to identify any problems, concerns o
WHAT’S IN IT FOR YOU?
● FUN
….it really is as simple as that!
● ME TIME
Paid time off to develop your mental well-being
● WAGESTREAM
Instant access to your wages as you earn them
● SMART HEALTH
Free access & support with AIG’s six core health & well-being services
● EMPLOYEE ASSISTANCE PROGRAMME
A totally confidential expert service to help when you are facing problems, difficulties, or challenges
● WELCOME EXPERIENCE
Complimentary visit to your site with guests upon completion of your induction
● STAFF DISCOUNT
50% off for staff and 25% off for Friends & Family
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