Customer Services Team Leader - West Midlands
Description : 24 Mar, 2023
Customer Services Team Leader
Birmingham
GBP25,000 to GBP27,100
Full Time, Permanent
Do you pride yourself on providing a great customer experience? If you are passionate about making a real difference then this could be the role for you
We now have a new and exciting opportunity for a Customer Service Team Leader to join us to manage our brand new Customer Service team and ensure that all day-to-day team matters run effectively and that our residents get the best possible service.
The role
As part of the Management Team, you will deliver our objectives and contribute to the ongoing implementation of strategy and plans. You will be responsible for setting and achieving high standards across the team, ensuring that policies, procedures and systems are followed, and you will champion continuous improvement activity within the team, with emphasis on optimising the resident experience.
About you
You will have / be:
Experience of leading high performing teams in a multi-channel customer service environment
Passionate about the delivery of exceptional customer service
Experience of working towards targets and deadlines in a performance based, customer centric environment
A self starter with excellent interpersonal and communication skills
The ability to plan, prioritise and manage a varied workload
The ability to deal with challenging situations including emergencies
Good numeracy and IT skills with experience of the Microsoft suite of products
An understanding or experience of the Supported Housing sector, and experience in enhancing customer satisfaction metrics would be desirable however not essential.
What we can offer in return:
Competitive Salary
Pension Scheme
Employee Assistance Programme
Flexible Working Arrangements
Friendly team
Equality, Diversity & Inclusion
We reduce the disadvantage that our customers experience by ensuring our services are responsive, inclusive and accessible. We are committed to meeting the needs of our customers by having a diverse workforce that reflects those we serve and by having the understanding and skills to meet that commitment.
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