Customer Services Adviser
Description : 25 Mar, 2023
Customer Services Adviser
Our client is one of the UK’s leading providers of car and van leasing, and they are looking for a Customer Services Adviser to join their award-winning team.
Working in their busy Customer Services department, the ideal candidate will have experience of working in a customer service or after-sales support role.
Responsibilities include investigating and resolving customer complaints in a timely manner, chasing suppliers for order updates, and assisting customers with in-life queries about their vehicle.
You will be expected to be self-motivated and work as part of a team. Excellent communication skills, a strong attention to detail and a good telephone manner are also essential to the role.
You will enjoy a competitive salary of £23,000 per annum, rising to £24,000 per annum after six months. You will also be entitled to a range of company benefits after a qualifying period, including a workplace pension scheme, regular ticket ballots for Manchester United hospitality, paid birthday leave, training and development opportunities and long service rewards.
The role is based in our client's modern offices near Didsbury, on the outskirts of Manchester, which has excellent public transport links and limited, free on-site parking. This is a fantastic opportunity to work for a market-leading business which fosters an inclusive, growth-centred, and rewarding culture.
Desired Skills & Experience
Excellent communication skills when dealing with people in person/on the phone or in writingGathering, recording and/or reporting of informationExperience of front-line customer service, handling a wide range of enquiresKeeping accurate records of discussions or correspondence with customers Good organisational skills and ability to prioritise workloadIT and Microsoft Office (Word, Excel, Outlook) proficient
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