Customer Service Assistant - Hertfordshire
Description : 08 Feb, 2023
This employer is a long-established, successful family-run business based in the Hertfordshire/North London borders.
They have a new exciting opportunity for experienced Customer Service Assistant to join their team. This role plays an integral part in keeping their customer service standards to a high level and ensuring that their customers feel valued and want to return to them time and time again.
You will need previous customer service or call centre experience as this a fast paced environment with vast call rates alongside email and web communication channels. High organisational skills are a must for this role.
Key responsibilities:
- Ensure that their customers are always dealt with in a timely and professional manner.
- Provide a consistent first-class service.
- Dealing with numerous customers via the telephone and email to resolve all queries, complaints and other related issues for the aftercare of their furniture purchases.
Desired skills:
- Excellent communication skills both verbal and written.
- Ability to achieve results that balance the needs of the customer & business.
- Previous office and computer skills.
- Attention to detail.
- Work well under pressure and fast paced environments.
Hours of work:
Monday to Friday 8.30am - 5.30pm with weekend work on a roster basis.
You must be in a commutable distance from Waltham Cross as this is a full-time office-based role.
What we can offer you:
- Training and development within the industry.
- Competitive salary and annual company bonus.
- Generous staff discount to use on a range of stunning on-trend furniture and home products.
- Healthcare scheme & 24-Hour GP access.
- High street discounts from 100s of great brands
- Employee wellbeing assistance programme for all colleagues & your household
- Great learning and development programmes personalised to your sector.
- Great work life balance
- Onsite free gym
- Onsite free staff parking
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