Customer Service Advisor, Lettings / Build to Rent Sector
Description : 25 Mar, 2023
Top reasons to work for this client: Basic salary to 26k per annum. Bonus Opportunity to scale your career within this high growth national property brand. Joining at an exciting time; award-winning business where people come first. Be the primary customer service contact on these exclusive new Build to Rent Apartments. Autonomous, positive, team company culture. Birthday off, 23 days holiday, enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study support, and many more generous benefits. Monday to Friday 8:30am to 5pm / 5.30pm Core responsibilities will typically include: Be the first point of contact providing knowledge of buildings and lettings by phone / email. Qualify all incoming leads to ensure prospective tenants are eligible to rent. Book apartment viewings for the Lettings Negotiators. Contact existing customers in database / on wait lists to book property viewings. Liaise with Lettings Negotiators and onsite teams to ensure a seamless customer journey. To provide exceptional service to all potential residents. Expected Qualifications, Skills & Experience: Strong customer service experience in a fast-paced environment. Used to managing a high volume of customer queries by phone & email. Proficient in Microsoft office packages including Word, Excel and Outlook. Excellent communication skills. Strong administration and organisational skills. Keen interest in a career in the property industry, specifically Lettings / Build to Rent Sector. Availability to work an occasional Saturday maybe required during the launch phase, if so, an extra day off during the week would be given)
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