Customer Liaison Officer
Description : 23 Mar, 2023
Elvet Recruitment has been appointed to recruit for a Tennant liaison officer to join a construction business in Newcastle. This is a full time and permanent position. Duties To liaise between the site team and residents affected by refurbishment To ensure the impact of refurbishment works is kept to a minimum by understanding residents needs and circumstances Ensure a high level of customer service is delivered at all times Ensure claims are dealt with efficiently within agreed timescales Ensure complaints or incidents are recorded accurately; provide feedback to appropriate team members to reduce the likelihood of its reoccurrence Ensure resident information packs are prepared for distribution Conduct daily visits to resident s homes to listen to any concerns, in order to resolve any issues as soon as they are identified. Provide regular feedback and progress reports to residents before and during works being carried out Assist residents in making choices, collating agreed information and maintaining accurate records Ensure correct templates, letters and spreadsheets are used when completing administrative duties Ensure accurate records are maintained Experience At least 1 year s occupational experience in a customer service/administrative environment Good IT skills Salary GBP25,000 - GBP30,000 plus benefits Contact Maisie Clark at Elvet Recruitment for further details. This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found on our website
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