Client Ambassador
Fletchers Solicitors Ltd have a fantastic opportunity for a Client Ambassador to join the growing Client Care, Medical Law Services team!
Location: Southport/ Manchester/ Leeds/Liverpool/Hybrid
If you are looking for a new role in a growing company that offers a great work life balance, fabulous benefits, and will support you and your goals, then this could be the role for you!
The ideal candidate would have:
Excellent client service skillsGood organisation skillsCustomer service experienceAbility to work as part of a teamExcellent attention to detailExcellent communication skills and telephone manner ?
The successful candidate will ensure that our clients are continually at the heart of everything we do by being motivated and enthusiastic about providing excellent client service. ?They will be responsible for ensuring the best client journey through the stages of a medical negligence case.
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In return Fletchers can offer:
A bonus scheme paid yearly (subject to targets being met)Pension scheme with tax-efficient salary sacrifice optionLife Assurance PolicyMedicash policy to cover some dental, optical and other medical expenses35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days, holiday per yearLong service award 3 days extra holidays after your 5th, 7th, and 9th full year of employmentEnhanced company sick and maternity pay schemeFlexible, agile working environment with a positive work-life balanceVaried calendar of funded company social events Our People:
Our people are at the heart of everything we do! We take pride in the results gained for our clients and go the extra mile to get justice.?Fletchers are an employer of choice, rated a top 80 Law Firm by the Times. Our culture drives our employees to achieve the best, not only for the customers but for their own growth, development, and wellbeing.
So much has happened in the last year at Fletchers:
We became Fletchers Group following several acquisitions - and have big plans for more growth.We offered legal colleagues more training contracts than ever before.Retained excellent rankings with both The Legal 500 and Chambers & PartnersWe opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)We launched our first ever Associate and Partner programmes for senior lawyers.We launched the Fletchers Foundation charity to support injured people. That's just to name a few, check out our website for more!
?Main Responsibilities:
Communicating with clients daily, managing and developing relationships with clients via phone and email.Assisting the Head of Client Care with reporting on a weekly basis or as requested.Being always the independent voice whilst ensuring that communication is constant between the client team and other teams and that the client is regularly updated of case progression and developments.Thorough reviewing of files, to ensure that excellent client service is being provided.Engaging with immediate and wider teams to share client service advice/assistance.Proactively responding and resolving client service enquiries from team members and clientsIdentifying and solving problems.Helping provide training with the Head of Client Care as and when required.Managing own task list ?
The above list is not exhaustive of any other tasks, which may be required.
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Desirable Qualifications, Skills, and Experience:
Ability to use Microsoft packages and proclaim. ?
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
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