Catering Equipment Field Service Engineer
Description : 14 Mar, 2023
We are a leading Catering and Bar Design Company Based in West London. We are seeking a Catering Service Engineer to join our field operations in London.
We are seeking to appoint a Catering Service Engineer to help deliver the desired customer service experience. The goal is to drive improve service levels across tour business and improve customer satisfaction, maximise customer retention and increase profitability.
The Catering Service Engineer will be responsible for performing reactive and preventative maintenance on a wide range of commercial catering equipment, including commercial dishwashers and ware washing equipment as well as commercial coffee machines, commercial ovens, and other catering equipment.
The successful candidate will be a Field Service Engineer with experience working with white goods or commercial dishwashers or coffee equipment, from a range of manufacturers. We are able to provide full training, however some electrical engineering experience would be required for this role.
Responsibilities and Duties
Providing service and customer support during field visits
Managing all onsite installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions
Provide service and customer support during field visits
Tie workflow to schedule
Produce timely and detailed service reports
Document processes
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Qualifications and Skills
Proven field service experience
Ability to troubleshoot, test, repair and service technical equipment
Represent the company in a professional manner at all times
Ability and desire to work and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification e.g. Electrical, City & Guilds, 17th edition or 18th edition
Benefits
Salary range is graded and dependent on experience.
Basic hours of work are 40 hours a week. (Mon-Fri)
Company van (with use privately) including fuel.
Smart phone
Comprehensive training
Overtime available
This is a fantastic opportunity to join a vibrant company and to progress with training. If you are an experienced Service Engineer in the catering industry and living in London please submit your CV now for consideration for this role.
Job Type: Full-time
Salary: £30,000.00 to £32,000.00 per annum
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