If you have the desire to please, greet, help and build rapport with customers both face to face and over the phone whilst using customer relationships to increase sales, then this is the perfect role for you!
Job Purpose
The purpose of the role is to develop sales and maximise branch profitability at our client's showrooms, trade counters and over the phone. You are required to provide an exceptional customer service to support & follow the company's strategy.
Key Duties:
Ensure showroom & warehouse displays are accurate, current, clean & tidyYou will help maintain stock levels and carry out daily stock countsYou will deal with the customers face to face & ensure branch standards are maintainedCarry out all cash transactions, refunds and till processes accurately and in accordance with branch proceduresWhen required check any incoming products against the Proof of Delivery, complete documentation as required and report damaged or missing products to Branch ManagerComply with relevant legislation and company policy and procedures (H&S, HR, business controls)Ad hoc duties as and when required to meet business needs Knowledge, Skills & Qualifications:
Essential:
Customer Service - Desire to please the customer both face to face and over the phoneSales drive - Using customer relationships to increase sales through added value and link sellingCommunications skills - Greeting and building rapport with customers. Ability to use questions to help find solutions to customer's problemsConfident & friendly telephone mannerComputer Systems Literate - Able to use Microsoft Outlook, Microsoft Office and Kerridge systems in order to complete the job requirements Desirable:
Trade Counter Sales experienceKnowledge of general warehouse dutiesShowroom sales experience Benefits:
23 days holiday rising to 25 after 5 years plus bank holidaysStaff discount on our fantastic products!Enhanced maternity and paternity payGreat pension scheme and up to 4x life assuranceFull product training - no need to be from a \"tile background\" as they have their \"LICENSE TO TRADE\" programmeNo evening work to worry about - and generally they close down from before Christmas until New Year so no working on Christmas Eve or Boxing Day! About our Client
With retail showrooms & trade centres, our client offers a nationwide service. They cover all aspects of tiling including wall, floor tiles and decorative tiles with their exclusive Gemini Wall and Floor Tile Collection as well as adhesives, tools and accessories.
How to Apply
If this role is of interest and you would like to learn more, please attach your CV to the link provided and our client will be in direct contact.
Note: We will also consider part-time applicants.