Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
The Base Management Commercial Lead shapes the future of Base Management by designing innovative strategies that drive value, retention and growth across the whole Sky Base (TV, Broadband and Mobile). The role is multifaceted and requires collaboration across multiple Commercial, Trading, Finance, Data, Marketing and Technology functions. Managing a team, you will be pivotal in designing proactive & reactive Base Management programmes that apply data-driven insight to deliver commercial value across the whole customer lifecycle.
What you'll do: Design proactive and reactive base management strategies that generate product growth, reduce churn and increase revenue Lead strategic projects to optimise how our customers interact with our Routes-To-Market, driving operational efficiencies, customer satisfaction and effective commercial outcomes Support business critical initiatives & new product introductions - harnessing new customer data sources and creating innovative base management treatments Identify base insights & channel trends that we'll need to tap into - owning and manipulating data tools that will be used by your team and the wider business Work closely with Routes to Market, Trading, Performance, Finance, and Technology teams to deliver model-based programmes that drive commercial targets and customer growth Manage a small team of hard-working individuals who work with several partners and business areas on a day-to-day basis, ensuring they can continue to perform at their best and have the support they need What you'll bring: You'll thrive when turning a vision into a concrete, achievable and ambitious plan Excellent at collaborating and skilled at influencing up, down and across the organisation Brilliant at translating customer insight into strong commercial initiatives Commercially aware and numerate, able to size commercial opportunities and prioritise resources where they'll drive maximum return Previous experience with direct marketing campaigns and/or base management programmes. If not, we'll work around that, as you'll be able to pick things up very quickly You'll know how to rally a team behind an inspiring goal, nurturing their potential, and securing their success The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few:
Sky Q, for the TV you love all in one place! A generous pension package Private healthcare! Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.
Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed GBP30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation.
Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search on social media. A job you love to talk about.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.