The Area Supervisor will be responsible for supporting the area in a variety of functions from scheduling to administration tasks including site visits and one to one interaction with officers. This will be achieved by ensuring that all employees assigned to the contract are well trained and motivated to provide excellent service whilst supporting branch management.
Responsabilities
Ensure relevant company and client Key Performance Indicator targets are met on an ongoing basis.Ensure all assignment instructions/risk assessments and site documentation is current and in date and fully understood by deployed employees.Work to agreed practices relating to Health and Safety and quality management.Adherence to Internal and External audit standards and undertake quality assurance checks. Carry out regular site security audits to understand opportunities where improvements can be made, engaging the Branch Manager and Solutions Specialist as necessary. Ensure that any Operational issues both in normal working hours and outside of normal working hours are managed effectively and escalated as necessary.Undertake out of hours responsibilities as reasonably required.Scheduling including out of hours schedulingTo be the first point of contact out of hours for any officer call offs e.g. sickness/breakdown etc.Call the site trained officers to cover these dropped shiftsUpdate the officer's diaries using the systemEscalate to duty manager where required Ensure AIs and RAs are up to dateProvide administrative support for the 1-2-1, identify development needs, action any disciplinary and grievance procedure that is required.Manage sickness and action RTW interviews. Ensure all new candidates have the correct RTW/ ID and have a clear picture taken before submitting their files to the screening teamEnsure all shifts, holidays, sicknesses and absences are covered by efficiently rostering core, relief and casual security staff.Support Deputy and Branch Managers to carry out interviews and make hires.Be the first point of contact for all security staff, helping them with all of their queriesEnsure all assignment instructions, site documentation is up to date.Ensure that training courses are arranged to meet service level agreementsEnsure accuracy of all operational data; and regularly review and report on progress, highlighting any risk of significant variances as they arise, acting where needed.Engage with clients and visiting client sites when needed. Cover client sites if and when neededSet up new contracts on the systemSupport other Branches and support functions by sharing best practiceWork towards and share the Branch KPIs and targets with the Branch team and wider support functions to create one team - one common goal.Support other Branches and support functions by sharing best practiceBuild strong relationships with the HR Advisor and Admin teams to ensure that there are proactive and positive interactions.Build strong relationships and positive working relationships with the sites, supervisors and officers to ensure appropriate service delivery standards and drive the right internal mindsetAny other duties as directed by the Branch Manager.Additional Information
Monday - Friday07:00 - 19:0060 hrs per weekEssential Skills Managing and Leading others Manages Self Decision Making Communication Skills Business Acumen & Commercial Awareness Operational Excellence Strategic Thinking (Planning & forecasting) Customer Management & Sales Development SIA Frontline Licence (Training can be arranged) Right to Work in the UK Must have a full clean driving licence Excellent IT skills Excellent customer service, administration, people skills, time management and organisational skills.Ability to manage a diverse workload with minimal supervision.Desirable SkillsWorking knowledge of microsoft packages Experience scheduling in a large shift based organisation Experience using TimeGate and Miracle Hold a current NEBOSH certificateAbout CompanyPaid holiday, company pension and life assurance scheme Discounted gym membership Wellness advice and support Cycle to Work Scheme Car lease and new car purchasing schemes Employee discounts and cashback savings across hundreds of your favourite high street brands, online shopping, holidays, and days out. City & Guilds accredited training program for professional and personal development Here at Securitas we guard and protect a variety of clients across the globe, these range from banks, retail chains, and leisure venues through to corporate offices. Our employees play an integral role in making people feel safe. Securitas is encouraging and empowering diversity & inclusion in the workplace and has been recognised with both UK SuperBrand and UK Top Employer awards for 2019/20.
Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarized in three words: Integrity, Vigilance, and Helpfulness.