Purpose of role This role acts as an ambassador for Windsor Great Park (WGP) and Adventure Play providing exceptional customer service, welcoming, and connecting with visitors to ensure they get the most out of their visit. Positions recruiting for 1 x full time (40 hours per week) 1 x part time (24 hours per week). 1 x 16 hours at weekends (or could consider x 2 working 8 hours each weekend) Accountabilities Be familiar with and comply with the Code of Conduct and Professional Boundaries Policy and Procedures; Be familiar with, and comply with, our Safeguarding Policy and ensure that any concerns relating to the safety or welfare of children are reported to the Duty Manager; To offer an engaging and friendly welcome to visitors; Conduct all duties in a professional and safe manner with due reference to relevant risk assessments and safe systems of work; Carry out daily inspections and ensure all health and safety checklists are completed in line with policies and procedures; Manage queues and crowded areas safely, ensuring that queue lines are controlled and engaged with confidently; Administer first aid; Help to ensure that in an emergency, Adventure Play and the Visitor Centre is safely and calmly evacuated; Contribute to improvements in customer service, membership, retail and catering sales or visitor operations in general; Play your part to ensure Visitor facilities are an inviting and safe place for our visitors. This includes tasks such as reporting any building issues, touch up cleaning of visitor areas, litter picking, checking toilets and emptying bins; Provide our visitors with accurate information about WGP and share your knowledge to enable them to enjoy their visit; Promote our membership, catering and retail offerings, taking every opportunity to maximise sales opportunities; Support the team to ensure retail stock is available, displayed well and available for purchase, moving stock to the retail space as required; Respond to and deal with customer feedback. Seek support and refer on where necessary; Assisting with additional duties to support events and special promotions and the wider business; Fulfil personal requirements where appropriate with regard to The Crown Estate s policies and procedures, particularly, Safeguarding and Child Protection, health and safety, equality and diversity, customer care, emergency procedures, work standards and promotion of The Crown Estate s core values. EXPERIENCE Experience of customer service or public facing role Experience in the leisure and attraction industry Experience of working with children Experience of dealing with customers positively to resolve concerns Experience in an admissions/ticket selling role Experience in an environment where it is important to follow procedures KNOWLEDGE Experience and knowledge of health and safety and safeguarding practicesSKILLS/ABILITIES Ability to work in a way that promotes the safety and well-being of children and young people Experience of engaging with families, children, young people and vulnerable groups and a willingness to undertake additional training to enhance skills, knowledge and practice Demonstrate commitment to safeguarding Can demonstrate excellent communication skills Excellent interpersonal and collaborative working skills with ability to engage with a wide variety of people Can demonstrate strong customer service ethos with the ability to exercise tact and diplomacy Can demonstrate an empathetic, understanding and adaptable approach to different people s needs, with a passion to deliver the highest standards of customer care Can demonstrate ability to anticipate problems and identify solutions Can demonstrate meticulous attention to detail Can demonstrate you can work effectively as part of a team IT and computer literate QUALIFICATIONS Training in First Aid (training will be provided) OTHER Be able to demonstrate commitment to The Crown Estate s values Enthusiastic about Windsor Great Park with an interest in its history and what it has to offer visitors Genuine interest of working with visitors Flexible approach to provide support wherever needed CV's will not be accepted. Applicants must apply to this advert and then return the application form that will be sent via email after applying here. Advert close date - Friday 31st March 2023