More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK
Are you a maths, science, or IT whizz, with brilliant attention to detail seeking a career path? We are seeking motivated individuals to join our Change Operations team and start their career off with a bang as a Technical Operations Analyst.
As a Technical Operations Analyst, you will be responsible for investigating and resolving issues within More2life operations focusing on continual improvements to systems and processes. You will have the opportunity to assist on More2Life projects, ensuring the change programme delivers against pre-agreed timescales and objectives
Main Responsibilities of the Technical Operations AnalystTo be responsible for the management of your own workload, project actions and day to day tasks.Act as an intermediary to effectively manage the relationship between Business Operations, Key Services, and relevant third-parties.To investigate, resolve, and prevent issues occurring within business operations, with a particular focus on continual improvement of systems and processes.To assist and provide support to other members of the team in ensuring deliverables are provided within SLA.To liaise with the operations teams and any relevant third-parties (solicitors, brokers, IT suppliers, etc.) to improve the customer journey both pre and post completion.To demonstrate and continuously embed the company values in every aspect of the role.Responsible for the day to day configuration and maintenance of the core processing systems.Lead or assist on projects, as a business and/or system expert to ensure the change programme delivers against pre-agreed timescales and objectives.Continual review of manual processes within the operational areas with a view to either eradicating them or if not possible then providing maximum automation and control as possible.Liaising with relevant internal and external stakeholders to maintain quality standards and relationshipsTo keep fully up to date and conversant with lending criteria, products, and special schemes.To comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.This Technical Operations Analyst role would suit candidates with experience in IT, change management, system development, as an Operations Analyst, IT Analyst, or Systems Analyst.
Benefits23 days holiday, plus bank holidays. Rising to 28 days based on length of serviceAdditional holiday purchase scheme1 charity dayTier 1 pensionSimply HealthLife AssuranceEssential SkillsA practical knowledge of the system development life cycle, change management processes, methodologies and process improvement are all essential.Ability to multi-task and manage own workload in a fast-paced environment.Strong analytical skills and exceptional written and communication skills.Strong MS Excel and MS Access Database skills.Strong documentation skills using MS Word.Commitment to maintain accuracy and attention to detail, ensuring work is of the highest quality.Highly motivated, confident and co-operative.Ability to work well individually or as part of a team.Be driven by customer service and going the extra mile to deliver exemplary service at all times.Influencing and negotiation skills with the ability to maximise performance through others.Able to organise, support, and lead meetings/requirements sessions.Desirable SkillsExperience of working within the financial services industry and in particular the secured residential lending arena is preferred but not essential.Experience of mortgage lending processes and criteria is desirable, but not essential as training will be given.Previous system testing experience is desirable.SQL knowledge is preferred.About CompanyOur purpose is to help people finance a better retirement. Our mission is to be the UK's leading later life lending company. Our connected portfolio of brands comprises of Key, Key Partnerships, more2life, The Equity Release Experts and Air Group. wearekeygroup.co.uk/legal/privacy-policy