Service Desk Administrator
Description : 25 Mar, 2023
This major international company specialising in printing equipment and security systems are now seeking a Service Desk Administrator for their Milton Keynes operations department. Note: Now considering part-time as well. Duties Provide initial telephone contact for all customer enquiries. Log incoming customer calls on the system in accordance with company guidelines Route calls and allocate to Field Service Engineers to provide optimum territory coverage within Service Level Agreements (SLA) Ensure scheduled service visits are completed within their specified time frame Liaise with Operations Director and Stock Controller on stock requirements Liaise effectively with customers in connection with order and despatch enquiries. Filing of all paperwork within Call Logging area. Provide reports as requested by the Manager. Experience One year s minimum customer support experience Excellent telephone manner Basic Excel knowledge Benefits 25 days holiday Training Discretionary bonus (Usually 5 -10%)
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