Service Delivery Manager - Education Events
Appointing salary circa £30k dependent on experience
Location: West Midlands/flexible
Job Type: Full Time, permanent
Overview
We are looking for a proactive self-starter who will support employers in the West Midlands and beyond to help young people realise their potential. You will build on our success within the West Midlands to date and take forward flagship careers and skills programmes that help young people to find their future in key sectors of the economy. You will develop our supporter base, grow our network of education and employer partners and lead the implementation of exciting projects and events led by employers from a range of different sectors. This is a crucial role in stepping up our work in the region and is an opportunity for an enthusiastic individual who is committed to the future of the West Midlands to work with a purpose-led passionate and successful team.
Housekeeping
Working hours – a standard full-time week is 37.5 hours, with flexible start and finish times.
The role is based in Birmingham and the primary focus will be on the West Midlands, however, there will be travel and client delivery across the UK, including times when we will come together nationally at our Leeds HQ or elsewhere. This could include overnight stays as required (with reasonable notice provided). Occasional unsociable hours may be required.
Flexible working and other arrangements happily considered.
Because of the varying locations of events and activity, it is necessary to have occasional access by car and a full clean driving licence is desirable.
All staff are required to undertake a Criminal Record Bureau/DBS check upon joining.
About our team
We are a team in every sense and many people comment, when joining, that they’ve never worked anywhere as supportive. We pull together - helping and coaching each other. We scrapped our formal hierarchy and traditional line management some time ago. We have a flat structure, where everybody’s voice counts! Every member of our team is individually empowered to be an agent of positive change.
The nature of our work is always changing and we thrive on this. There’s never a dull day and every member of our team is responsive and flexible, eager to develop new skills and experience.
About the role
As a Project Manager you will work with a large variety of public and private sector clients to help them shape and deliver exciting programmes of careers and skills activities with young people (mainly secondary school age but also primary and sixth form ages). These projects are wide ranging and include events with young people that take place in schools, in the workplace or online; multi-intervention events and programmes that can involve numerous education partners and employers and engages partners in initiatives that help deliver our Vision of Building Partnerships with Purpose. Our business is continuing to evolve, and we are regularly taking on new types of projects which may not be restricted to young people/education partners.
The key responsibilities of the role will include:
Project Leadership
Managing Clients and Partners
Facilitating activities
Designing Projects
Growing the business
Data collation and analysis and Outcome evaluation
About you
You will be passionate about getting involved in new and exciting opportunities and using creative thinking to best meet client needs. The following experience and skills are required:
Knowledge and Experience
Client Management - Experience of working with clients - You should be able to demonstrate your ability to understand client needs, how to provide great client service and care and know how to negotiate with a client to get an outcome which is achievable and keeps the client happy.
Business development – Experience of growing a business – You should be well versed in business development and be able to demonstrate a structured and organised approach to - spotting opportunities, the process of assessing and stress-testing the validity of opportunities, prioritising of prospects, deciding on the best way to approach and pursue the opportunity using the different BD tools we have available.
Project Management - Have experience of simultaneously managing multiple projects and events from start to finish. This experience could have been gained in any environment and could include work experience, voluntary roles, or involvement in clubs, e.g. events organising, financial planning, etc.
Business Knowledge – Strong regional network and good knowledge of and interest in the business landscape, key sectors of the economy, drivers for engagement in our work coupled with commercial acumen.
Networking - experience of networking or confidence in how to approach this.
Skills
Highly Organised
Creative Problem Solver
Team Player
Self-driven and resilient
Confident and effective Communicator
To Apply: Apply with a copy of your CV, and a covering letter (maximum two sides of A4) outlining:
how your skills/experience/knowledge will enable you to deliver the key responsibilities
how you meet the person specification for the role
why you want to work for us
what attracts you to the role
The role is subject to satisfactory references, a satisfactory DBS check, and a six-month probation period.