Resident Liaison Officer - Construction
Description : 09 Mar, 2023
An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved in a timely manner. A new role, driving our customer first value as contracts are delivered by our operational teams.
The role includes:
Manage and provide clear and accurate communication to residents regarding the nature of the works carried out including time scales
Identify and make reasonable adjustments for vulnerable residents and such matter handles with sensitivity and confidentially
Deal with challenging or difficult situations effectively.
Central point of contact and maintain good relationships with the residents and our company
Brief tenants on Safety and security issues
Organise resident open days/evenings including attending and ensuring they are kept up to date with the progress of the works.
Ensure handover procedures
Experience required for this role:
Previous experience of working with housing associations
Great customer skills
Word and excel to intermediate level
Ideally some experience working in a RLO role
Analytical and systematic approach, familiar with quality systems and processes
Self-starter with keen attention to detail and well organised.
Strong communications skills, positive can-do attitude and a team player
A full driving license
Flexibility required as occasionally you may need to work outside of normal working hours and at weekends. The depot is currently based in Bath ability to travel regularly within the Somerset region is a must - The role comes with a company car so a full UK driving license is required
Anglian is committed to monitoring & aligning its Policies in accordance with up-to-date Government guidance on reducing the spread of respiratory infections, including Covid 19 in the workplace. Through Anglian's value to \"Succeed Together\" we are committed to Equality, Diversity and Inclusion. We recruit the 'best person for the job' regardless of any protected characteristic including (but not exhaustive) age, race, colour, gender, gender identity, sexual orientation, religion or disability - creating an inclusive working environment and culture for all our employees.
Related Articles
Resident Liaison Officer
At Sovereign we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent servi
Resident Liaison Officer - Berkshire
At Sovereign we are driven by our social purpose where our customers are at the heart of everything we do - more homes, better places, excellent servi
Customer Liaison Officer
Elvet Recruitment has been appointed to recruit for a Tennant liaison officer to join a construction business in Newcastle. This is a full time and pe
Philanthropy Manager
Philanthropy Manager Department: Development & Alumni Relations Salary: Starting from GBP36,333, rising to GBP43,155 Closing date: Sunday 23 April 202
Rubbish Clearances & Same Day Pick
ACC CLEARANCES & VANS LTD * Rubbish CLearances Pick Up Same Day✅ * Deliverys Same Day✅ * House Remevols Same day✅ * Last Minute Booking ✅ For All your
Rubbish Clearances & Waste Collections 24/7
ACC CLEARANCES & VANS LTD * Rubbish CLearances Pick Up Same Day✅ * Deliverys Same Day✅ * House Remevols Same day✅ * Last Minute Booking ✅ For All your
Creative Office Space / Hackney Downs Studios: Hangar 4 / Workspace / East London / E8
Private Office/Retail/Showroom• Natural Light • Private Entrance • 420 sq ft • 24 Access & Service • Network of 1000 Creatives • PR & Marketing Suppor
Housing Options Officer
Braintree District Council has an exciting opportunity for a Housing Options Officer to join the team. Location: Braintree, Essex Salary: £32,330 to £
Associate / Senior Associate Solicitor - Construction Litigation
An opportunity has arisen at one of Exeter's very top law firms for someone to join their growing and exciting Construction Litigation team. This is a
You may also like
2022 Ford Transit Custom 320 Double Cab L1 H1 130ps EU6
Note: The price displayed for this vehicle (£36295.00) is exclusive of VAT. New vehicle fitted with Inferno-X pack. Inferno-X pack includes: 20\" Allo
Nike Air Max 95 trainers all black uk 4
Good condition just require clean after storage All black version Cash on collection from NW10 Would consider posting Aww other trainers
Encore Coaster Electric Guitar and Squier SQ15 Practice Amp Vintage
You are viewing a nice vintage guitar setup. The Encore is not your average modern version, this is from the 1980s and feels very well made with nice
Silver Surfer Comic Book - Hampshire
Marvel Annual Silver Surfer Comic 64 pages VGC bagged with card. Will post UK (buyer pays postage)