Are you a passionate and customer centric housing professional?
This is an exciting time to join Sovereign as we move forward with our new operating model. We have created 10 regions across the South called Localities so that we have the right people in the right place to deliver our services to our customers.
We have an opportunities for full time permanent Locality Officers to join us in our North Hampshire, Basingstoke and Surrey Locality.
You'll manage your own diary and will be working in a hybrid model.
This is a permanent role with a starting salary of GBP30,000 to GBP35,000 depending on experience.
Your role
You'll be accountable for delivering a professional and high–quality mixed tenure service to our customers across your locality. You'll use your knowledge and skills to resolve a range of housing management challenges including: Anti–Social Behaviour, housing and neighbourhood issues, contractual related breaches and changes, fraud and safeguarding. You'll be an integral part of ensuring our neighbourhoods are safe, whilst listening to our customers needs and implementing changes where required. You'll balance your caseload with projects, aimed at keeping our resident's feeling safe and supported.
Your duties will include:
Effectively and proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomesContributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customersFulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirementsTaking a pro–active approach to health & safety and complianceProviding an excellent customer experience which contributes to us achieving 90% customer satisfactionWorking in collaboration with colleagues from across the locality to conduct a programme of routine checks and deliver improvements to our homes and placesBuilding and maintaining relationships with key stakeholders and partner agenciesSome of the roles will involve line management responsibilities for our Scheme Officers operating in our Housing for Older People schemes. To be successful in this role you will have:
The ability to be self–motivated and highly organisedExperience of prioritising and organising a wide ranging workloadStrong communication skills with previous experience of working with customers in a demanding environment. Previous experience of delivering housing management services would be advantageous but is not essentialExcellent customer service and people skillsExperience of using computer systems, for example Microsoft OfficeThe ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agenciesA full UK driving licence and access to your own transport. A DBS check will be undertaken for the successful candidate.
What we can offer you:
Some of our benefits include
GBP450 yearly flexible benefit pot to use against benefits of your choiceFlexible working25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)A chance to buy or sell holiday as part of our flexible benefits packageA generous pension scheme matching up to 12%Life cover as soon as you join usYou will be a part of our Recognition scheme where you can be gifted retail vouchersA range of wellbeing discounts including Gym MembershipsA wide selection of other benefits available What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values.