Immigration Consultants are responsible for supporting the schools/clients as assigned, ensuring the highest level of support and service is given in all matters relating to UK Visas and Immigration (UKVI). You will be responsible for corresponding with families and Agents overseas to ensure visa application forms are completed thoroughly and timely. You will also work on preparing legal submissions and advising on all aspects of their immigration applications and visa acquisition.
Immigration Consultants will report to the Senior Immigration Consultant and work in a dedicated team supporting a defined set of schools. You will work alongside other Immigration Consultants to execute the end to end process. In busy periods, teams will be fungible and you will be expected to assume both visa and compliance activities where required and appropriate.
Duties and Responsibilities: Responsible for managing the relationship with their cohort, providing expertise and guidance in all matters relating to their case workCarrying out volume UK immigration casework with a particular focus on Student / Child Student and family migration casesTaking ownership of case management, monitoring progress and following up until completion ensuring this is done in a timely manner liaising closely with other Consultants, ensuring seamless end to end activitiesManaging high volume queries and ensuring high quality advice is given at all timesProviding thorough and concise communication to all those involved in the process (schools, agents, families and internal NCE colleagues alike) ensuring this is done in a timely mannerEnsuring the appropriate client records are established and maintained through our internal case management toolEnsuring all fees and disbursements are invoiced and where appropriate, full payment is received in a timely manner, liaising with accounts when necessaryDisseminating complex information and conducting research on relevant country information, rules, laws and prac tices to provide clients with a coherent and structured solution and strategyUndertaking all necessary activity to ensure clients are supported, including drafting and forwarding supporting legal documents and student application bundles as well as booking appointments at visa centres in the UK or in the students' home countriesEnsuring you are implementing client regulatory compliance at all timesManaging the preparation and delivery of client reports in Excel or other database softwareWorking with relevant Managers to keep on top of changes in law, policy and procedures and communicating this with clients where it may impact their applicationsWorking collaboratively within immigration teams to comply with OISC regulationsUploading all necessary documentation onto our systems for tracking purposes and undertaking relevant record keepingUndertaking reporting obligations to ensure data is correct including contact details of parents and studentsEscalating potential issues to senior management in a timely manner where appropriate for support and guidanceEnsuring appropriate client records are established and maintained and that key correspondence and documentation are saved in the relevant places i.e. ImmigoAs an Immigration Consultant, you should be registered as a trainee with supervision and take the OISC Level 1 exam within 12 months of joining NCE or you should already be OISC Level 1 qualifiedIn addition, you will be required to undertake any additional Compliance activities, relevant to your role, that are not listed here, supporting the Compliance Managers with any other relevant dutiesAd hoc project as defined by Senior Management Person Specification (E = Essential, D = Desirable)
Previous immigration advisory experience – EOISC Level 1 registered or the equivalent of 2 years' experience – EStrong organisational and time management skills– EProven ability to research, identify, analyse and interpret information from a range of sources and develop an appropriate solution – EExcellent IT literacy – EExcellent communication skills – EFlexibility; adaptable to changing priorities – EProven ability to manage a diverse and varied workload – EStrong attention to detail– EGood team player who can work autonomously and be proactive – EAttention to detail and problem–solving skills – EProven ability to influence effectively and sensitively, verbally and in writing – EFlexibility to travel as and when required – DSecond language – D Key Competencies
Planning and organisingAdhering to principles and valuesAdapting and responding to changeWorking collaboratively with peopleLeading and managing on ad hoc projectsDelivering results and meeting customers' expectationsFollowing instructions and proceduresAchieving personal work goals and objectivesCoping with pressures and setbacksWorking to deadlines